Credit Acceptance Employee Reviews

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Great If you're a mom and have no problem working at 5 am
Collector (Former Employee) –  Henderson, NVSeptember 24, 2017
They are flexible with the schedule, but the best catch is at 5am. It's optional to come in at 5am though. They allow trading with coworkers' schedule . The bonuses are amazing. If you aren't discipline with attendance, this isn't the place for you. Lots of potluck parties. No dress code. Great coworkers.
Pros
Flexible schedule
Cons
Customers can be aggressive, but not all of them
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Balanced Work place.
Front End Collector (Current Employee) –  Southfield, MISeptember 13, 2017
A typical day at work is very fast paced, sometimes you have great calls other times you get rude people. It is apart of the job.

Most enjoyable parts about the job would be the quiet room. Its a room that one can go into to nap or just release the stress from the calls.
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Market Area Managers have it difficult right now
Market Area Manager (Current Employee) –  MontanaSeptember 12, 2017
- company is cutting back advances so many territories bringing in less contracts then previous year regardless of how hard you work
- certain territories/states have performed poorly historically so these states receive lower advances
- health insurance cost is per paycheck not per month, read benefits sheet carefully
- mileage reimbursement is $300-$400, less than actual cost of owning vehicle
- you pay for your own ink to print marketing materials
- work hours are flexible
Pros
Work like balance
Cons
what state you are in is a large factor in the money, if any, you will make
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Worklife
Collection Specialist (Former Employee) –  Southfield, MISeptember 3, 2017
Loved it overall great company to work for.
Work life balance
Training was exceptional
Minimum growth within the company
Always go for what you know
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Loved workong at Credit Acceptance. Great environment.
Supervisor (Former Employee) –  Henderson, NVAugust 21, 2017
The reps worked to achieve their goal. The Supervisors monitored the representatives by coaching, training and developing them to increase productivity.
Pros
The Supervisor team supported eachother.
Cons
Can;t think of any.
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bonuses
Senior Collections (Former Employee) –  Southfield, MIAugust 6, 2017
The bonuses and profit sharing check was unbelievable. This job the more you come to work the more money you make. If I could come back to work here I would.
Pros
Bonuses
Cons
Not able to get your job back.
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Great Place To Work
Front End Collector (Current Employee) –  Southfield, MIAugust 2, 2017
Over all great place to work. Great pto plan & insurance plan great culture. Only issue is constant changes makes it difficult to keep up even for upper management.
Pros
pto
Cons
bethany sandler
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summary
Senior Collections Manager (Former Employee) –  Southfield, MIJuly 28, 2017
this was a job not a career

was not happy during my time at this employer at all. Customers were being taken advantage of. customers were paying way too much in interest and cost
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Great company
Repossession Specialist (Former Employee) –  Southfield, MIJuly 26, 2017
Great company to work for, goof people. Good values, good culture. Very diverse. Good attendance policy and great compensation. Unlimited overtime. "Employees are listened to and valued!"
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Great place to work
Redemption Specialist (Former Employee) –  Southfield, MIJune 19, 2017
Credit Acceptance has an awesome work culture and is ranked one of the Greatest Places to work for that reason. They absolutely care about their employees
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The worst place I've ever worked.
Repossession Specialist (Former Employee) –  Southfield, MIMay 27, 2017
Upper Management hasn't a clue as to what's happening. Very clique-ish. Be a brown noser and fake and you'll do fine here. NEVER share your opinion, no matter how tactfully, even if asked. It won't be appreciated.
Bullies abound in the in the Repossession Department. Ancient software and even older equipment make what should be an easy job complicated and archaic.
Don't just walk away from this place...RUN!
Pros
Pay that doesn't require one to need public assistance.
Cons
All of it.
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Employee oriented
Collections Representative (Former Employee) –  Henderson, NVMay 25, 2017
Employee oriented.Enjoy the experience .The managers and supervisors were comfortable to work with.Being collections the atmosphere was aggressive on phone calls
Pros
Bonus check company activities
Cons
Having to know your every move
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Good Place to work
Front End Collector (Former Employee) –  Southfield, MIMay 17, 2017
We took inbound and outbound calls, encouraging clients to pay their car notes and keep their account current. We also took and processed payments and set up arrangements.
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credit acceptance
Abandoment Specialist/Customer Service Rep (Former Employee) –  mi and nvApril 28, 2017
Credit Acceptance is a good company to work with by litttle to no advamcement int here henderson office. all of there department are in their MI office.
Pros
bounes
Cons
advancement
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Great Place to work
Redemption Specialist (Former Employee) –  Southfield, MIApril 22, 2017
Wonderful Company, Great place to work, Team leaders are great Fun, Food, Sports. Carnivals, Lunch breaks, one on ones. I would go back to Credit Acceptance.
Pros
Lunches
Cons
Breaks
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Nice
Customer Service Representative (Current Employee) –  Henderson, NVApril 5, 2017
Awesome place to work and nice. They care about their employees and it is always something to do here. they value their employees as well. I like working here and plan on staying
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Great company
Collections Representative (Former Employee) –  Southfield, MIMarch 27, 2017
The company is a great company to work for, their benefits are pretty good and the pay is decent. Many opportunities to make money. I hated the position i held, it is not for me,I do not like being tied to a desk and ultimately I wasn't cut out for the job.
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na
Collections Specialist/Customer Service (Former Employee) –  Henderson, NVFebruary 15, 2017
company has no loyalty to employee's high stress situations.really don't have anything nice to say about company in my opion
Cons
everything
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The people are great, but the management is horrible
Senior Network Engineer (Former Employee) –  Southfield, MIJanuary 25, 2017
I worked with some amazingly talented people, but the management and the technology fell short. This company would have failed a long time ago if they weren't in the finance industry. Their applications and old, their processes are non-existent, and their standards are sub par. If you want to work for a place where the work you do doesn't matter, but how much you suck up does then this is the place for you. The saying around their goes "if you want to move up you have to fail up." Everyone who starts here thinks its the best until they realize it's all falling apart slowly. Anyone who has been their for a long time knows that they have it made just by shutting their mouth and minding their own business.
Pros
Work life balance and PTO
Cons
Favoritism, lack of direction, no one cares
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Cant stay up to date without tons of OT
Insurance Specialist (Current Employee) –  Southfield, MIJanuary 19, 2017
Great company

Insurance department is poorly structured and managed.
No regard of employee concerns
Hard to stay caught up on work due to call volume
Held accountable if you're not able to work optional overtime
Pros
Great company
Cons
Poor department/management
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Overall rating

3.5
Based on 98 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.9
Job Security/Advancement
3.1
Management
3.1
Culture
3.5