The company is not a bad company to work for but they have a couple of issues that I believe need to be resolved. The turn over rate for this company is mighty high, from management and staff. The base pay is low, incentives are required through weekly and overall monthly goals. This could lead to end of the month bonuses which is great. Corporate is very knowledgeable on how to provide a great customer services and how they want their brand viewed. This job can become difficult because its understaffed, busy, and the times can conflict. This company has the potential to be better.
Staff is enjoyable, team oriented, bonuses, Holiday pay
high turn over rate, under-payed, incentives requirement, work hours change
serves costumers by completing account transactions
Teller (Former Employee) – Rockwall, TX – October 29, 2017
Completing a fast and accurate transaction for members and learning a little bit about them each day. The goal was to learn your members so when they would come in it wasn't just a deposit/withdrawal. We would personalize the members experience.
Everyday was a different day. You learned quickly that not always is an individual having a good day, we are all faced with bad days. Being able to make a difference in someones day by smiling and showing them the best customer service possible, could turn their day around quickly.
The workplace culture over the past few years has shifted from member service oriented to a hard line sales culture. High quotas and consequences for not meeting them are the hardest aspect of the job. The most enjoyable part of the job is the interactions with the members and being able to assist them with their needs.
Personal Banker (Current Employee) – Dallas, TX – July 28, 2017
The company is great! As a personal banker you get to do many different tasks. There are very supportive about offering transfers so that you can learn about different departments. Fast paced at times with long days. Is a sales driven company so make sure you are comfortable with sales and meeting goals.
Service Specialist (Current Employee) – Dallas, TX – March 21, 2017
My typical day consists of managing calls, processing transactions, providing balances, and up-selling to customers. I learned how to manage a high volume of calls, patience, maintaining professionalism, and proper communication. Management knee jerks over the smallest of details and micromanages our daily routine.
free lunch, free checking account, discounts, gift cards, etc
Financial Education Officer - Department (Current Employee) – Dallas, TX – November 17, 2016
Working for CUTX has been very rewarding and has enabled me to research and understand the world of finance and how it is every changing. I am part of the Business Development team in which we create, manage and implement events that are lead generating and support our functions here at the Credit Union of Texas.
Teller (Former Employee) – Irving – October 23, 2013
They start you off at $10.50 hr, regardless of experience or been bilingual. Benefits are poor, they match your 41k after a year of employment for less than 5%. Also the PTO has to be accrued, so don't make any plans for the first year at least. Only 30 min lunches. Management care less about your personal life, don't matter your sick, your kid or whoever, make sure you go to work. PT tellers are required to work EVERY SATURDAY, only at this branch manager is not flexible. Other branches work with your schedule. You just can't have a personal life at this branch. Better benefits at a Bank rather than a Credit Union.