Senior Collector II (Former Employee), New Orleans, LA – September 29, 2014
• Conduct/assess financial processes to ensure fiscal accuracy for commercial loan, renewal, charge-off account advance processing initiatives. Perform comprehensive account transactions and reconciliations and document transaction history by creating the customer commercial record. Maintain/update commitments, indirect liabilities, commercial loan – more... audits, as well as commercial loan collateral maintenance. • Assisted The Genesis technical team (Computer Programmers) with the implementation of banking programs (SilverLake Systems), software and debugging that was beneficial to the financial institution. • Perform technical duties within the department that the help desk had in queue. • Ability to provide first-level support for hardware, software or peripheral equipment • Helped team members’ trouble shoot minor problems within the department • Kept inventory of all the computers that were located in the department • Call vendors and order supplies that were in need. • Handles an average of 300 maintenance requests monthly that are received by mail, email, fax, phone and by the TOOLS request system. Responsible to research and analyze requests verifying it as valid and within scope of authority. Then process requests received within the departmental established Service Level Agreements. This includes but is not limited changes to loan customer information, billing, billing disputes, credit reporting, loan coding, product and collateral data, payment posting corrections, verifying system calculations and creating loan amortizations, and waiving fees or interest • Responsible for follow up communication on maintenance requests, and informing Service Manager daily of any unresolved request(s) – less
Bilingual Customer Service Representative (Former Employee), Baton Rouge, LA – February 13, 2014
Took and processed check and credit card payments by phone. Offered solutions to customer problems. Computer types, Inner Office, Letters, Phone Ethics Helping my coworkers, and organizing my area.
Collector (Former Employee), Baton Rouge – October 24, 2013
Cons: management sucks
Company wide its an awful place to work for they don't care about their employees first of all and the micro management is horrible and if you think there's a future with this company wrong going to work everyday not knowing if you will have a job the next day is the worst feeling ever. Instead of compliments and a pat on the back you get more of wrong – more... doings and job threatening. I made the biggest mistake of my life working for this company. Horrible Horrible all I can say is crescent bank need to step it up with their high turnover. That says a lot right there about this company. – less
Loan Assistant II (Current Employee), Tampa, FL – October 14, 2013
Pros: great customers
Cons: management & incapability of promotion
Verifying applicant information (income, residence status, employment, insurance, etc.) and the process of funding auto loans. The other loan assistants are awesome and very helpful. The hardest barrier is the micromanagement and incapability of promotion in the company. The most enjoyable part is the customers and dealerships who are very thankful – more... for the business we do. – less
I learned a plethora of thing at this place of employment. I learned about GAP insurance and learning the ability to break down complicated contracts down to their lowest for the customer to understand.
i quit with benefits , somewhat decent pay and all !
Customer Relations Represenative II (Former Employee), Baton Rouge, LA – August 8, 2013
Pros: benefits and bonuses
Cons: management, management !!!!!!
I would have loved staying there but there was too much intimidation thru management there , they would make you work over time ask at the last minute and tell you your job was at jeopardy , the day in started was the day I left a year later ...........management was very unprofessional , no respect & just plain IGNORANT , no wonder the customers are – more... the way they are need I say more I was relieved when I walked away – less
I love my place of work everyone I work with is great. All hard-working and will to help each other out. I have the greatest boss in the world. He has taught me so much and I have been able to go from being a Loan Assistant II to a Loan Assistant Funding Supervisor. I am learning more and more everyday and I am giving my knowledge to other at the work – more... place as well. – less
Loan Assistant II (Current Employee), Charlotte, NC – April 21, 2013
A typical day consists of processing loan documents received from dealerships. Processing loan documents in our office consists of verifying all information submitted on customer applications and conducting welcome calls once information has been verified. I set weekly and monthly goals for myself for the amount of loans turned. I keep track of that – more... with a spreadsheet I created. The most enjoyable part of my job: laid back atmosphere, banker's hours. – less
Collector II (Current Employee), Harahan, LA – November 21, 2012
Productive workplace & atmosphere. Chance to excell. The job criteria can have an affect on you if you choose it to affect you as with any other job; but overall there are different ways to move forward within the company itself
Deposit Support Assistant II (Former Employee), New Orleans, LA – May 6, 2012
Crescent Bank & Trust was one of the best companies I've ever worked for. My manager as well as my coworkers has been such a blessing to me. I've learned so much there which I can utilze in the future. However, I have relocated to Houston which was my reason for leaving the company. Crescent Bank was a WONDERFUL experience and I wish the next company – more... will be just as fulfilling!!! – less