Evening Advocate (Current Employee) – Buffalo, NY – December 10, 2013
I have been employed with Crisis Services for 12 years. I started as a full time Case Manager and switched to part time evenings when I became a mother. I have been working evenings for 6 years. My duties include making follow up calls to clients from domestic incident reports to ensure their safety and make sure they are linked with services in the community. I also make follow up calls to clients that were seen in the emergency department due to unfortunate domestic and sexual violence incidents. I keep a daily log off all my calls and work and submit a monthly statistical report. I have a great relationship with management and my co-workers. Management provided the opportunity in my full time position to create duties and responsibilities for the Domestic Violence Court Advocate position. I was also given the opportunity to help create the duties and responsibilities for the Care Line Counseling position. I feel very fortunate to have had these opportunities because it has allowed me to grow professionally and personally. In addition to my current position I have also had the opportunity to work per diem shifts in other departments. This includes working as a phone counselor on the New York State Domestic and Sexual Violence Hotline and on the Crisis Counseling Hotline. I am able to provide resources and supportive counseling to individuals.
I enjoy helping others so being at Crisis Services has been a fortunate experience. I hope to continue to help others in my next journey.