Helping people feel safe at home. These people need professional installations to get help when needed. typical day is interfacing with client to get info on critical responses and set up with critical care teams. Testing equipment and teaching clients on use of equipment. very satisfied overall is a must.
Customer Service Representative (Former Employee) – Novi, MI – July 1, 2017
The company would put on events to get all employees involved and the CEO was known for walking around every morning and saying hi to each employee. They offered training for new employees and employees who advanced through the levels system. The pay was good and the benefits were nice too. The care center was such a large department that there was a lot of independent work being and supervisors were not able to weed out the employees who were not working as hard as the rest, making the job more stressful for some.
Paid breaks, free lunches occasionally and encouraged a fun work environment.
Customer Service (Former Employee) – Novi, MI – May 23, 2017
Answering the phones for set up installations, customer assistance, payments and for deactivation. We could answer the phone over one-hundred calls per hour. Very fast paced and the day always went by fast.
Health Services Consultant (Former Employee) – Novi, MI – February 24, 2017
Great place to work, friendly staff everyone works well together. Daily duties of making phone calls to the elderly patients that have emergency response devices and convert them to private pay for the monitoring of there service. Every morning the CEO JSP. will walk by and personally say good morning to each employee. Great people.
Former Employee (Former Employee) – Novi, MI – February 9, 2017
Good place to work. The company helps thousands of people everyday from simple calls to caregivers to lifesaving calls to emergency services. The call center is staffed 24/7 by very qualified individuals
Part-time Installer in local area (Former Employee) – Farmington Hills, MI – December 24, 2015
Helping others felt great. Assisting them with their need for alert systems Travel circle got wider and compensation for fuel was less than adequate, plus wear and tear, and repairs to own vehicle were costly as gas prices were up significantly at the time.
selecting my work hours
Travel with little fuel compensation and all the miles driven.
This company is by far the best contract job I have ever had. they treat me and my family great. alwys give me plenty of work, have direct deposit and have never been shorted on my pay from them. They also treat all their customers as if they were a family member.
Care Center Specialist (Current Employee) – Novi, MI – August 11, 2014
Care Center Specialist
If you like busy and fast paced, this is for you. We can be very busy during the week and during the day that you will hardly get a breather. If you need a chance to catch up, the supervisors are pretty understanding. It takes place in a call center with a lot of outside lighting. Most of the supervisors are actually really nice, but i have noticed they play favorites. You come and and will be assigned a focus for a few hours, then they may change it up. It's mainly just getting signals coming in from emergency button activation's, or answering phones that range from data entry to technical issues with the machines. The hardest part of the job, if you just start, you are forced to work weekends. They are sticklers about attendance. They sometimes don't understand work/family life. (or so it seems) Training is excellent! I enjoy coming in on my shifts and being busy. it makes the day go by faster.
paid training, helpful coworkers
Management, "cliques", pricy uniforms and benefit package
Very good place to work! Very satisfying occupation.
Installer (Current Employee) – Farmington Hills, MI – February 4, 2013
Installing these medical alert devices is interesting. You get to talk to a variety of people, many of them elderly. They have so much to tell you. The management is deeply interested in doing the best fore its clients. I mostly work alone, at my own pace. There is contact during the install to enter information about the client. The people who do this are most pleasant and helpful. The hardest part of the job is when there is a failed install--when the cell signal is too weak, or the client does not have telephone equipment that is compatable, and you have to walk away without helping them. The most enjoyable part of the job is meeting so many people.