We operate a 5,000 square foot on-site truck maintenance facility. Track every maintenance call and the time required to resolve them. Dedicate our own tractor/trailer to service our Charleston and Columbia distribution centers instead of allowing suppliers to drop-ship. Purchase all vending machines from the same manufacturer to ensure parts availability and compatibility. Assign each service technician his own bay, customized with the specific tools he prefers.
As a result, Cromer is the only food service company in the southeast to offer a one hour service guarantee. We do it for you. We do it for us. Because showing up when we say we'll show up; following through on the promises we make; being there to fix a problem when things don't go right... It's the only way we know how to do business. – less–ZoomInfo