Call Center Supervisor
Cross Country Home Services - Fort Lauderdale, FL

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Description
CCHS is not just the leading provider of home warranties, home service plans and homeowner emergency assistance programs – it is also a team of people who are passionate about making home ownership easy by adapting to customers’ needs in our changing environment. For more than 25 years, CCHS has provided a highly flexible, “out-of-the-box" platform for major national and regional clients in the financial services, utility, insurance, membership, appliance manufacturing and real estate industries. The company’s comprehensive product suite – which includes home service plans, home maintenance, energy efficiency products, emergency home assistance, line protection and custom products – is designed to offer clients both standardized and highly flexible home services solutions to meet their unique needs. Have a look at what it’s really like to work at CCHS: http://www.youtube.com/user/crosscountryhome.

Did you know???

-Cross Country Home Services is one of the fastest growing companies in South Florida! We’ve gone from 250 associates in 2009 to over 600 today in 2012!

- We are one of the largest national providers of home warranties with over 40,000 members in our service network and hundreds of thousands of customers nationwide.

Call Center Supervisor
Description:

Directly supervise the daily activities of a team of associates. Accountable for employee development and team productivity. Oversee the daily operations of team and provide coaching, feedback, and motivation to associates. Emphasis will be placed on leading the team and meeting or exceeding performance goals. Other responsibilities specific to the individual department and product line will be assigned (customer service, sales, authorizations, retention, etc.)

Responsibilities

Leads, supervises, and coordinates the daily operation of the assigned team. Focus activities on motivation, coaching, training and counseling of associates. Identify associate needs development for career-pathing of associate.

Monitor daily activities of associates to ensure desired productivity, quality and all departmental objectives are met. Reporting of team performance.

Assist department with handling escalated calls, claims, disputes, issues toward resolution.

Requirements
Qualifications

Education

Minimum Required: 2-year degree or equivalent work experience

Preferred: 4 year degree

Experience

Minimum Required: 1-2 years customer service experience.

1-year supervisory experience or equivalent experience in coaching call center associates

Preferred Level: 2-3 years customer service experience

2-years supervisory experience or equivalent experience in coaching call center associates

Skills

Minimum Required:

Sound decision making/judgment skills

Problem solver, analytical and advanced negotiation skills

Strong data entry and typing skills

Advanced experience in Microsoft Office Suite

Excellent oral, written, and interpersonal communication skills and ability to interact with internal and external customers at all management levels

Ability to perform with minimal supervision

Strong time management – ability to multi-task and meet deadlines

Strong focus on continuous improvement

Preferred:

Previous experience in the insurance and/or warranty claim industry

Previous experience in HVAC, plumbing, electrical and/or appliance industry

We offer a top-notch benefits package that includes medical, dental, vision and life insurance, 401k retirement plan, long term and short term disability, paid holiday, personal and sick time, and more. Plus we feature a business casual work environment here in our Sunrise Headquarters..

If you meet the above mentioned requirements and would like to work for a wonderful growth oriented company, please fill out the application form and attach your resume at this link:

http://www.cchs.com/careers/

All resumes treated with complete confidentiality.

CCHS is an EOE employer. Any offer of employment is contingent upon the results of a pre-employment drug screening and background check.


Indeed - 19 months ago - save job - block
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About this company
22 reviews
For more than 25 years, CCHS has provided a highly flexible, "out-of-the-box" platform for major national and regional clients in...