Find companies:
Cross Country Home Services
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
28 reviews

Cross Country Home Services Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
if you have no other option to make a living and can deal with a lot of stress then apply here
Customer Service Representative/Call Center (Former Employee), Anderson, SCNovember 15, 2014
Pros: having a job
Cons: poor management, pay does not match job requirements
A typical work day as a customer service rep is being on the phone for 8 hours. You are continuously being yelled and cussed at by frustrated customers. There is little to sometimes no assistance from supervisors and you are left to try and figure out how to resolve very complex issues for homeowners. If you do find yourself employed with them get EVERYTHING – more... they tell you in writing because one manager says one thing and another will tell you something completely different. I learned to never by a home warranty or any product UNLESS you carefully read the contract and make sure it will work for you. The hardest part of the job is being held accountable for everyone else mistakes from management not calling a customer back to service companies that are sent to home to "repair" items sometimes its 5 -10 visits before the item is "repaired." to fellow reps that give misinformation. It is all very hard to deal with . The most enjoyable part of the job was some of my coworkers were very nice and were good people who just needed a source of income and had to work at this place to get it. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Clean working environment
Bilingual Customer Solutions Representative (Current Employee), anderson, scSeptember 14, 2014
Pros: hygiene and clean areas are a must
Cons: not many bilingual reps
Great co-workers and lively environment. Due to being a home warranty company some calls can be very stressful and having to meet adherence adds even more stress.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Went Down Hill
Authorizer (Current Employee), Anderson, SCAugust 10, 2014
Pros: benefits
Cons: no security, low employee moral, no chance for advancement
When I started the place was great. But there was an upper management change a little over 2 yrs ago and the place has not been the same since. After that straight down hill. Christmas parties cut out, bonus's cut back, our base schedules were changed with out notice. There is no chance for advancement, and if you do make it for a long time your job – more... can be eliminated at any time (two tenured employees had their jobs eliminated at Christmas time). There is no management help for employees.Benefits are the only good thing about the place. Basically only way i would think about taking a job at CCHS is if I was unemployed and about to lose my house. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive
Customer Service Representative (Former Employee), Anderson, SCAugust 6, 2014
Pros: pay
Cons: hours
Nice place to work overall. Great benefits. This company offers many opportunities for advancement.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Overall organized call center
Bilingual Retention Specialist (Former Employee), Anderson, SCJuly 30, 2014
I worked with customers who wanted to cancel their warranty service with the company, and seeing if there was a way we could keep their business.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company
Renewals Specialist (Current Employee), City of Sunrise, FLMay 30, 2014
Pros: good people
Cons: limited work hours
A typical day at work was calling people to sign them up for home services. I was consistently told I have a great radio voice " The Face for radio" so I decided to apply for this position.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Intense enviroment
Retention Specialist (Former Employee), Anderson, SCMay 6, 2014
Pros: interaction with customers
Cons: short breaks
-Worked with customers on daily basis, learned to further business commitments with homeowners
-Enjoyed co-workers and built lasting relationships
-Hardest part of job, no consistency with job increase
-Most enjoyable was interaction with customers
-Enhanced business skills
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ready for a change
Customer Service Represenatitive (Current Employee), Anderson, SCApril 30, 2014
Pros: did meet some nice people that work there....
Cons: overworked, over stressed and very underpaid
The pay is way too low for what is expected, there is no room for advancement. This company has a major turn over rate as they cannot keep people. They do not care about their employees. I have never worked anywhere that you are not allowed to disconnect a call when a customer is using profanity and verbal abuse.....this is grounds for immediate termination.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Wonderful
Customer Service Rep (Former Employee), Anderson, SCApril 30, 2014
Pros: everything
Cons: nothing
Great job! This is seasonal but there is room to advance. This company brings Santa and other people to the malls.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
typical call center
Claims Rep (Former Employee), Sunrise, flMarch 24, 2014
A smaller version of a typical call center noting special I did learn about have a home warranty plan the pros and cons of having one as well not a hard job very stressfull durin g the summer I have nothing else to say about the job
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Sales-oriented customer service company
Retention Specialist (Current Employee), Anderson, SCMarch 20, 2014
In this sales and retention position, I learned how to manage irate customers, both in English and Spanish, and how to solve their issues per company policies. The job was intense, with a strong concentration on meeting sales goals and save rates, but with adequate training and room to grow. The most difficult part of the job was the schedule, being – more... noon to 9pm. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very stressful....
Customer Service Rep (Former Employee), Anderson, SCMarch 17, 2014
Pros: pay is good
Cons: stressful and the management refuses to assist you.
This is the nicest call center I have ever seen. I have talked with many call centers for cell phones, to power company's, etc. They are very rude and not willing to help. CCHS wants a one call resolution without the rude people. This is very hard to achieve when you only have 7 minutes to get the person on the phone off. When they are angry from waiting – more... on heat in the winter or A/C in the summer they do not want to hear what you have to say. They will cuss you out and call you every name in the book. You have to sit and take it. I have been called white trash, ugly names, told I was stupid and so on. This is no good for your self confidence as well as when you want to help this person every way possible. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Lessons in the value of customers
Customer Service Representative/Mentor (Former Employee), Anderson, SCDecember 28, 2013
Pros: bonuses and pay raises
Cons: health care was not affordable enough to add children
I enjoyed working at Cross Country Home Services. I learned many developmental skills and the importance of providing excellent customer service. The hardest part of my job was speaking with irate customers but the most enjoyable was being able to handle them calmly and create an satisfactory experience. I also enjoyed speaking with loyal customers – more... and creating a close relationship with them. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fair
Supervisor (Former Employee), Fort Lauderdale, FLNovember 1, 2013
Pros: good benefits
Cons: no internal carrie path
Great team I worked with unfortunately there is lot of micromanagement and not enough creativity.
My co workers are very demoralized due to no further growth within the company..
The most enjoyable part is doing my job and taking care of the internal and external customers
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Used to be a great place to work
Claim Supervisor (Former Employee), Fort Lauderdale, FLSeptember 10, 2013
Cross Country Home Services used to be a great place to work until the executive staff changed about 2 years ago
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company values culture/diversity
Claims Authorizer (Former Employee), City of Sunrise, FLAugust 12, 2013
Pros: benefits is ok, friendly employees, company culture is good, overtime is available if you feel like doing it, employees been with the company over 20 years
Cons: very low wages, stress, on the phone to much, no advancement opportunities/depends on who you know, high turnover rate
Company values culture/diversity. Training is intense, forget about taking a vacation in the summertime, they expect a lot out of you but not paying what the job is worth, hours change every week, have set breaks and lunches, they take minutes away from you even if you work an 8 hour shift, not a balance for family/work life balance. Management needs – more... improvement. This job is not for a college graduate!! You get paid the same low wages as everyone else. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call Center Supervisor
Supervisor (Current Employee), Anderson SCJune 9, 2013
Pros: paid every two weeks
Cons: dealing with the public - lack of operational awareness on high levels.
Tough job - little advancement and high performance expectations.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place
Customer Service Rep (Former Employee), Anderson, SCMay 13, 2013
Pros: great people
Cons: not very understanding
Cross Country is a great place to work for people with no kids.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good place to work
Claims Correspondent (Current Employee), City of Sunrise, FLMay 4, 2013
Pros: free coffee, you do not work on black friday
Cons: they expect alot and the compensation doesnt match
Good place to work maanagement needs some work. Workers know there stuff,, they are ver friendly
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Place
Claims Processor (Former Employee), City of Sunrise, FLFebruary 8, 2013
Very friendly office environment. With great co-workers.

About Cross Country Home Services

For more than 25 years, CCHS has provided a highly flexible, "out-of-the-box" platform for major national and regional – Read more