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Cross Country Home Services
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22 reviews

Cross Country Home Services Employer Reviews

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  • Job Work/Life Balance
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Intense enviroment
Retention Specialist (Former Employee), Anderson, SCMay 6, 2014
Pros: interaction with customers
Cons: short breaks
-Worked with customers on daily basis, learned to further business commitments with homeowners
-Enjoyed co-workers and built lasting relationships
-Hardest part of job, no consistency with job increase
-Most enjoyable was interaction with customers
-Enhanced business skills
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Ready for a change
Customer Service Represenatitive (Current Employee), Anderson, SCApril 30, 2014
Pros: did meet some nice people that work there....
Cons: overworked, over stressed and very underpaid
The pay is way too low for what is expected, there is no room for advancement. This company has a major turn over rate as they cannot keep people. They do not care about their employees. I have never worked anywhere that you are not allowed to disconnect a call when a customer is using profanity and verbal abuse.....this is grounds for immediate termination.
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Wonderful
Customer Service Rep (Former Employee), Anderson, SCApril 30, 2014
Pros: everything
Cons: nothing
Great job! This is seasonal but there is room to advance. This company brings Santa and other people to the malls.
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typical call center
Claims Rep (Former Employee), Sunrise, flMarch 24, 2014
A smaller version of a typical call center noting special I did learn about have a home warranty plan the pros and cons of having one as well not a hard job very stressfull durin g the summer I have nothing else to say about the job
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Sales-oriented customer service company
Retention Specialist (Current Employee), Anderson, SCMarch 20, 2014
In this sales and retention position, I learned how to manage irate customers, both in English and Spanish, and how to solve their issues per company policies. The job was intense, with a strong concentration on meeting sales goals and save rates, but with adequate training and room to grow. The most difficult part of the job was the schedule, being – more... noon to 9pm. – less
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Very stressful....
Customer Service Rep (Former Employee), Anderson, SCMarch 17, 2014
Pros: pay is good
Cons: stressful and the management refuses to assist you.
This is the nicest call center I have ever seen. I have talked with many call centers for cell phones, to power company's, etc. They are very rude and not willing to help. CCHS wants a one call resolution without the rude people. This is very hard to achieve when you only have 7 minutes to get the person on the phone off. When they are angry from waiting – more... on heat in the winter or A/C in the summer they do not want to hear what you have to say. They will cuss you out and call you every name in the book. You have to sit and take it. I have been called white trash, ugly names, told I was stupid and so on. This is no good for your self confidence as well as when you want to help this person every way possible. – less
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Lessons in the value of customers
Customer Service Representative/Mentor (Former Employee), Anderson, SCDecember 28, 2013
Pros: bonuses and pay raises
Cons: health care was not affordable enough to add children
I enjoyed working at Cross Country Home Services. I learned many developmental skills and the importance of providing excellent customer service. The hardest part of my job was speaking with irate customers but the most enjoyable was being able to handle them calmly and create an satisfactory experience. I also enjoyed speaking with loyal customers – more... and creating a close relationship with them. – less
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fair
Supervisor (Former Employee), Fort Lauderdale, FLNovember 1, 2013
Pros: good benefits
Cons: no internal carrie path
Great team I worked with unfortunately there is lot of micromanagement and not enough creativity.
My co workers are very demoralized due to no further growth within the company..
The most enjoyable part is doing my job and taking care of the internal and external customers
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Used to be a great place to work
Claim Supervisor (Former Employee), Fort Lauderdale, FLSeptember 10, 2013
Cross Country Home Services used to be a great place to work until the executive staff changed about 2 years ago
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Company values culture/diversity
Claims Authorizer (Former Employee), City of Sunrise, FLAugust 12, 2013
Pros: benefits is ok, friendly employees, company culture is good, overtime is available if you feel like doing it, employees been with the company over 20 years
Cons: very low wages, stress, on the phone to much, no advancement opportunities/depends on who you know, high turnover rate
Company values culture/diversity. Training is intense, forget about taking a vacation in the summertime, they expect a lot out of you but not paying what the job is worth, hours change every week, have set breaks and lunches, they take minutes away from you even if you work an 8 hour shift, not a balance for family/work life balance. Management needs – more... improvement. This job is not for a college graduate!! You get paid the same low wages as everyone else. – less
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Call Center Supervisor
Supervisor (Current Employee), Anderson SCJune 9, 2013
Pros: paid every two weeks
Cons: dealing with the public - lack of operational awareness on high levels.
Tough job - little advancement and high performance expectations.
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Great place
Customer Service Rep (Former Employee), Anderson, SCMay 13, 2013
Pros: great people
Cons: not very understanding
Cross Country is a great place to work for people with no kids.
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good place to work
Claims Correspondent (Current Employee), City of Sunrise, FLMay 4, 2013
Pros: free coffee, you do not work on black friday
Cons: they expect alot and the compensation doesnt match
Good place to work maanagement needs some work. Workers know there stuff,, they are ver friendly
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Great Place
Claims Processor (Former Employee), City of Sunrise, FLFebruary 8, 2013
Very friendly office environment. With great co-workers.
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People and community concious company with some out of date priorities.
Sr. Program Manager - Contact Management (Current Employee), Fort Lauderdale, FLJanuary 21, 2013
Pros: company culture is very people and community focused. many employees have been there over 10 years.
Cons: too long tenure of high level managment, short sighted, getting promoted is virtually non existent unless you work in the call center.
good company that is very much for the people. many employee tenure is over 10 years. Which is also an issue in some cases there are key senior managers employed over 20 years making necessary changes in the modern market a challenge.
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organized and structured call center
Enhancement Specialist/Mentor (Former Employee), Fort Lauderdale, FLDecember 17, 2012
Pros: all over time work is welcome
Cons: its not what you know its who you know
i loved the job, it is unfortunate that my department closed down.
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fast paced, supportive
Customer Service Representative (Current Employee), Anderson, SCNovember 27, 2012
Pros: great management
I enjoy working for CCHS. They value their employees. They provide with the knowledge and skills to be proficient in your job responsibilities. They provide opportunities to further personal abilities and work abilities. Constantly changing and growing.
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nice place to work but actual job is not pleasent
Claims Customer Service Specialist (Current Employee), Anderson, SCOctober 3, 2012
Pros: paid time off, great benefits, and work with great people
Cons: scheduled breaks, constantly on the phone, and customers are rude sometimes
This is a great place to work if you can handle stress all day everyday. Customer service is constantly on the phone talking to happy and sometimes mad customers. The overall job is great if you can get past that. Great insurance and hours
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Fun place to work
System Administrator (Current Employee), Anderson, SCSeptember 27, 2012
Pros: pleasant environment, able to travel
As a growing company I have been able to experience many cutting edge technologies not to mention the growth/expansion within a company.
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It is a great working environment
Customer Service Agent (Former Employee), Anderson, scJuly 25, 2012
Pros: incentives
Cons: low wages
CCHS is great you have everything that you need around you!!!

About Cross Country Home Services

For more than 25 years, CCHS has provided a highly flexible, "out-of-the-box" platform for major national and regional – Read more