Pros: hands on activity, relationship building, travel
Cons: job security, management, leadership, communication
As a Retail supervisor at Crossmark I was in charge of leading a team of 12-16 Retail reps in both Austin and DFW territories. Along with the interview and hiring process, I lead the training for the reps. Managing reports and identifying trends was essential to the success of our team. This was a numbers oriented role where goal setting was key. Performing retail rep work-withs and identifying their strengths and weaknesses was critical to achieve our overall goal. Setting weekly/monthly goals and establishing a great relationship with my team was important to the overall success of our team. Managing my territories budget was also critical in the hiring process as well as the managing process. Making sure that every rep was accountable for their time was difficult at times but with mentorship and leadership, no tasks was difficult. Having to term a rep can't ever be easy but it was essential in our overall teams success. Being able to identify falsification and taking the correct steps with HR and documentation is important in the termination process. Auditing stores helps to identify red flags and falsification when reports don't correlate with the actual physical work. Leading a team and exceeding our goals was the most enjoyable part of this job.