Preparing for hotel arrivals, make breakfast vouchers, prepare keys for platinum guests. Check-in guests, problem handling for guests, assisting guests with concierge-like questions etc.
Some of management team excellent, very easy-going and pleasant to be around, very helpful during training... other management members not so much.
Most difficult part of the job is always just dealing with tough situations or customers that are unhappy, but thats just part of the job. The long hours are also sometimes challenging.
Most rewarding part is probably making guests happy, when guests tell you how much they are enjoying their stay, or the hotel, or your service!
I learned how to better handle upset guests or customers for all different kinds of needs and improved my Microsoft excel skills. Also how to be a concierge because, never had experience with that prior to this job.
free lunch and discounted SEPTA passes
no union, mangagement style is sometimes unprofessional and unclear about raises or paths to improvement.