Accounting Manager / Human Resources Manager
Crowne Plaza Cleveland Airport - Middleburg Heights, OH

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Manage Human Resources programs for hotel team members. Promote a positive team culture while ensuring our guests experience is unique and brings the brand to life. At Crowne Plaza®, we want our guests to feel successful and energized, which means we need you need to: Create energy by being upbeat, fun loving and surprising and delighting our guests Act and look the part by being clever, professional and setting a positive example Know your guests by being thoughtful, adaptable and building connections for them Make it happen by being perceptive, finding a way to say ‘yes’ and taking ownership.

Manage property Accounting as follows:

Prepare Daily Deposit, Daily Revenue report and Daily Payroll processing.

Prepare Daily Deposit, Daily Revenue report and Daily Payroll processing.

Manage A/R Billing and Collections.

Prepare Monthly and Quarterly Tax reconciliation.

Process invoices for payment; code, submit to home office for check processing.

Enforce hotel accounting & financial policies & procedures.

Protect the company's financial assets, including but not limited to: City Ledger, Credit Card Transactions, Cash Handling, Petty Cash, and Inventory Controls.

Prepare daily, weekly and monthly reports in accordance with reporting calendar and ensure all reports are submitted on a timely basis.

Assist GM in cost control measures and budget preparation.

General Cashiering. Issue individual cashier banks and maintain bank contracts. Verify safe funds each week and count individual cashier banks once per month. Issue compliance documents for banks over/short. Consolidate daily deposits and prepare for bank deposit. Process petty cash replenishment.

Accounts Payable. Match receiving records, purchase orders, requisitions, and invoices for proper encoding and approvals.

Accounts Receivable. Prepare group direct billing. Process daily front desk interface postings. Post all restaurant and bar charges. Prepare refunds and rebate adjustments. Prepare special billings. Apply payments and advance deposits from guest to their accounts. Balance group billings and mail. Preside over monthly credit meeting. Attend pre-convention meetings. Make sure all accounts receivable files are kept in compliance with the company's established retention period. Ensure all necessary copies of back-up documents are properly filed.

Payroll. Train and support department heads on payroll punch edits.

Comply with company SOPs and internal controls.

Perform additional tasks and special projects as required by the General Manager or Regional Staff.



Assist in the creation of and work within the established Human Resources department budget and control expenses. Monitor staffing to manage costs.


Create programs to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programs to foster productivity, and enhance performance Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programs. Oversee maintenance of accurate and up-to-date personnel files and records for all employees. Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and ion processes. Build relations with outside contacts.

Guest Experience:

Develop creative ways to inspire and motivate team members to provide guests with a unique experience. Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction. Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business:

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community. Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit. Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs. Escalate serious issues in a timely manner. Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues. Perform other duties as assigned. May also serve as manager on duty.


This is typically the only Human Resources/Accounting professional in a small to medium full service hotel. Will report directly to GM.



Bachelor's Degree or equivalent experience in hospitality/Accounting/HR or related field.

Knowledge of Microsoft Office

Professional accounting or finance designation or certification preferred

Successful candidate for this position must be extremely detail oriented

Ability to train, manage and direct a team of 50 plus managers within the requirements of payroll and wage & hour compliance.

Able to handle multiple assignments at once and balance priorities.

Labor hour & cost reporting experience

Experienced with time keeping systems, time reporting & record keeping requirements, gratuity distribution, wage & hour laws, payroll taxes.