Open and honest communication. Role was well defined as were goals and objectives. Direct leadership was strong. Culture was in need as it was an indivual and focus was only on specific role as opposed to team and differant functions working together. Smaller company so being a pro in place for a specific role is great. Opportunity for advancement is limited.
Route Driver (Former Employee) – Cheektowaga, NY – May 9, 2017
I worked as a deliver driver a couple years ago and can't believe what a joke that place was. Horribly mismanaged from the top on down. The branch manager was a soulless robot who cared more about production than a driver's child being born. The guy would micromanage everyone to death and make you despise going into work in the morning. Then god forbid you took vacation and his obese underling of a supervisor covered your route and skipped stops leading to you being blamed weeks later. The other drivers there were awesome and worked their tails off but one by one would all leave, being forced out by the manager.
Co-workers, being on the road, free coffee
K to the N, Cheeseboro, terrible office atmosphere, long hours with salary that didn't make it worth it
Customer Service (Former Employee) – CT – May 11, 2016
Started off as a temp, got hired permanently 6 months later...After 4 years of working permanently I was let go because they decided to downsize a department with no solid training for a customer service position which costed me my job! Managers are unprofessional and unavailable and rude! There are "clicks" and if your not a part of it then you are looked at like you are weird or something. Crystal Rock is so desperate for business because W.B. Mason is killing them and that's their biggest competition. Too bad that the customer service center sucks and they are only catering to some of the Tri-State area...and they need to recognize that W.B. Mason is world-wide and there is no competing against that! I feel bad for the route salesman because they get stuck delivering water and office products to their regular route customers and if possible their call-in customers too...this job is not worth the headache!! Apply elsewhere if your not into clicks and drama...
Manager (Former Employee) – Buffalo NY – April 23, 2016
There is a reason for the high turn over in delivery drivers at the Buffalo NY location and it has to do with the branch manager. He is a very arrogant person and lacks good leadership. His own warehouse manager can't stand him and his employees think he's a idiot. Time for Crystal Rock to hire a new branch manager in Buffalo.
I do not recommend anyone work here that has any experience in TRUE Customer Service!
Customer Service (Former Employee) – Watertown,ct – June 13, 2015
I was let go from CrystalcRock after 3 days only! I have had many years of Customer Service experience,and have never had a stranger hand me a letter in the copy room, mumbling something about HR said give this to you, they said it's not working out? I had only been there 3 days af ter a week of poor training, constantly disrupted during the training, by the way, and could not find anyone to ask what the problem was. They tell you keep answering questions, take your time until you are comfortable. I would think there could have been some communication,and was told I was doing fine. I have never felt so stupid and stabbed in back as I did there.
Crystal Rock is a great place to work. Each department works well independently, as well as with each other. The managment is very helpful and hands-on. If you have a question, you can get an immediate answer. I've enjoyed making my everyday tasks more efficient and being supported by my coworkers.
You are never made to feel a valuable part of the organization. Customer service manager and her boss do not know how to manage people. You can never get definite true answers when you need help performing your job and then you get written up for trying to do a good job by asking. Very discriminatory company especially ageism wise. Owners are clueless that they are being bamboozled by their picks of sales/customer service managers. Coworkers always at the ready to stab you in the back.When you make a mistake you are written up or fired instead of them realizing we are all human and having them show where you were wrong and training to help avoid mistake in future.
Customer Service Rep (Former Employee) – Watertown CT – December 2, 2012
Customer Service Department. When your hired your told its a family company and its fun and you will be comfortable here. Once your settled in the real nastiness comes out of the customer service department. Everyone swears, everyone is loud, you cant even talk to your customers because everyone is loud, they are obnoxious, if your not in the cliques your picked on, training sucks, you have to learn as you go. Forget getting help from management, they will give you a attitude you must know this already. Taking vacation time was always a hassle. People were always quitting. I have seen fights to the point they almost got physical. Not a healthy place to be. Its a bunch of kids running managment, Its almost like a circus or some secret society there. Not worth the lousy $10 an hour they pay and wouldnt even be worth $15 an hour either. Just an all round miserable place to work. The most enjoyable part of the job was leaving at 4:30.
4:30 when my shift was over
lied to, managment is nasty, swearing, favoritism, attitudes from supervisors, horrible pay
Customer Care Specialist (Former Employee) – Watertown, Ct – November 30, 2012
Opening comments from Manager when hired. "I get it!" I dont micro manage" "Please give me feedback and thoughts on the training and the new software package" "we are very relaxed here" "we are very leaniant here"......WELL...Manager lies directly to your face on so many issues then turns around and has her supervisors deliver the unpopular contradictory messages to the reps. She bullies staff including intimidation tactics and swearing at staff and reps. Encourages bullying by supervisors, discriminates, favortisim. No formal training in Customer Care. The only formalized training was an introduction to the company and its products. Complete lack of professionalism from manager and her supervisors.
After 35 years in the customer service field and in the course of 2 months, I have never been so bamboozled in my working carreer!! I was encouraged to share knowledge and when this was done I was ostrasized. I was terminated with the reason I was not catching on but was never given any feedback on my job performance even when it was requested. My peers all had their calls reviewed with the manager, I did not. Additional training was given to those reps who actually were falling behind. No additional training was offered to me.
Owners should pay more attention to why there is a lot of turn around in Customer Care dept. Reason is Manager and supervisors but they blame the reps.....NOT SO!!
owners compensate employees with various perks that other companies don't offer.
owners should pay more attention to why there is a lot of turn around in customer care dept.
Customer Service Rep (Call-Center) (Former Employee) – Watertown, CT – August 21, 2012
I don't know how Crystal Rock gained the title of "One of the Best Companies to Work for in Connecticut", but it is not true. Working at this company was the worst experience of my life. I'm not even going to get into the nitty-gritty, just NEVER work here...EVER!
draining, thankless, inconsistant, low pay, and poor communication.