Productive and love my job.
Pros: loved the staffed that i worked with and loved what i was doing.
Cons: short staff
Started working for TDI-DWC in Nov 26, 2006 as a Customer Service Representative. I was on the phones for 8 hours and day with 15 mins breaks and lunch hour. I was also back up to the receptionist of the office during her lunch breaks. Received training for Customer Service Rep and my evaluations were started as average and then great. When receptionist accept another job I took over the receptionist job because I was asked to and became the lone staff with the Divison of Workers' Compensation. They brought in supervisors from other offices during the week to assist me to better service the office. Then they cancelled all travel. I was by myself for a year and made sure that the office ran smoothly, which it did. Handle phones, walking, handled data entry, inventory at the end of the yr, order supplies for the office and other agency. Ran mail and took mail to the mail box. sent packages or mail upon special request to lonestar service, entered time sensitive work, filed, created files for hearings, set up conferences for customers who wanted training for new policies and procedures for workers comp on webiner sessions. processed billings and forwarded on to Austin for payments, processed end of the month reports. Was abled to keep office well organized and made sure every walking was treated with respect. Decided to leave my job when I heard they were thinking of closing office and wouldn't advance my position.