Prior Authorization Technician, Indianapolis, IN - January 29, 2016
A typical workday depends on your role. If you work on the Prior Authorization side it is nose to the grindstone for 8 hours. Your lunches and breaks are prescheduled and cannot be changed. This means that you may arrive at 10 and have lunch at 11. Now, if you are a Customer Service representative you get paid the same amount as the Prior Authorization technicians. However, you may get slammed with phone calls but many times you are talking to each other in chat windows or coloring. If you are a supervisor, according to one I know, you spend a large amount of time of Facebook as the job is easy and boring. The co-workers were nice enough on the surface but would throw you under the bus in a heartbeat if you cross them. Management is a joke. One company employees the managers that are on the floor with the Customer Service reps and Prior Authorization Technicians but the CS reps and PA techs are employed by a different company. In essence, you have 2 sets of managers that don't communicate very well at all. To give an example, at my most recent job one of my co-workers interviewed there. After meeting the managers she felt they were extremely unprofessional and turned down the job offer. The hardest part of the job, as a PA tech, was that you have to field a certain number of calls and process a certain number of faxes each day. You are expected to be able to do these at the same time. If at the end of your shift you still have faxes in your queue then you have to finish them before you leave. One time I almost missed my grandfather's funeral showing because I could not leave with 3 faxes left (per the manager).