Pros: good job security, good work/life balance
Cons: advancement opportunities: none
I worked for Cubesmart for over 5 years, at three different properties in two States. A typical day at any of the facilities starts with checking emails, voice mails from customers who were either locked inside the gate or out, overlocking delinquent customers and then calling them. Weekly walk through, light audits, maintenance checks and a lot of sweeping and dust mopping... seriously. A lot.
I learned plenty while working at Cubesmart. I also accomplished a great deal of projects on my own while really testing my own personal limits at the time. But, I'm telling you now, do not expect any recognition for what you do. At best, you'll receive a $25 "WOW" card for all your painstaking effort. And Bonuses? They were decent when I started. Then they changed the bonus structure so that you're pretty much guaranteed to get skimped out of what you truly deserve. For example: Instead of basing bonuses on revenue increases compared to the year prior, they changed it to revenue over budget. But who writes the budget? The District Manager does. And you can bet they will be setting impossible goals for you each and every month. So your previous $100 - $500 quarterly bonus (on average for me) dropped to about $0 - $175.
While I am parked on management; expect to work for some of the most self serving, arrogant "yes men" (and women) you'll ever meet. Most split halfway through the day after arriving several hours late to work. They'll give you credit for your hard work, pretty much never. And when they're caught in THEIR mistake by the District Manager, you better believe they'll use – more... you as a scapegoat almost every single time. As for the District Managers, understand that their salary is going to be at least three times what yours is. Their bonuses are about $8k - $16k per year and they usually work from home. Pretty standard for District Managers. However, they make their bonus by shorting their store's budgets (employee bonuses included). So that leaky sprinkler that's been dripping dirty brown water onto one of your customer's units? Yeah, that's not going to get fixed. Or how about that broken gate? Nope. He or she will tell you to go rig something together to fix it rather than spend $150 to have it fixed professionally. So the gate breaks several times a day creating countless complaints, the customer files a claim for their destroyed property, the city threatens fines for the leaking sprinkler and Cubesmart manages to loose even more money all at the hands of your fearless District Manager. Pretty sweet gig. Take expenditure requests by phone and email all day, deny them, and collect a fat check. All while never leaving home. This behavior was consistent for much of my time here.
My co-workers were hit or miss. One or two were tolerable. The rest kept me awake at night wondering how in the world they made it as far as they did. Some can't even manage to consistently wear their shirt right side out. Some struggle to arrive to work sober. And others are pretty close to being certifiably illiterate.
The hardest part of the job was three fold. Gaining recognition was impossible, working with management was like working for Sadam, and my co-workers made my head hurt just watching them.
However, despite all the negative aspects of this job, it will be just about the perfect job for you if you like to manage your own time and if you have a high tolerance for under-qualified leadership. The benefits sucked when I was there. Way too expensive if you plan on making a living wage. But that could have changed since I left. Working hours are good too. Almost no late nights. I think in the 5 years, I worked maybe 3 late nights. But only in very rare/special circumstances.
2 out of 5. Only because there is good job security and you can usually manage your own time during the day. You can do everything in the morning, before you leave or spread your work out evenly in the day. The options are literally...three. – less