Pros: salary, growth opportunities, owner was willing to do whatever to succeed, he was dedicated but unprofessional
Cons: long days, filling multiple job titles at once, lack of office software, unprofessional environment
On a typical day I would come in at seven am and not get home until around ten pm or later, from home I sometimes continued working late into the night. I started as a dispatcher, became the dispatch manager and the IT manager all at once, then moved into the Director of Operations position as we grew. A young man started the business with a few contractors and two dispatchers. He had multiple departments, department managers, a human resources department, company handbook, 35 internal employees in five offices and over 150 contractors. I helped establish all of that as well as the database for communication within the dispatch department. It was actually a shared database that all dispatchers could record the dispatchers location, plan of action, close out jobs, and open service tickets. I interviewed potential employees and worked with struggling employees to provide extra education, encouragement, whatever they needed because I am of the philosophy it's easier to get an employee back on track than to terminate them and hire a replacement. I take all possible steps before terminating an employee. I guess the most enjoyable was the problem solving, the puzzles. Least enjoyable was the established management. They were lacking the experience of office politics, or treating a business as a business. I learned that I can adapt to any situation and come up with a more efficient manner of doing just about anything when warranted.