Field Supervisor, contractor for Comcast (Former Employee) – West Palm Beach, FL – April 6, 2016
Well established firm with better than average pay. Ownership and management hard working and experienced individuals with set goals for the best possible advancement for the firm. Workplace very intensive with high expectations for all employees and stakeholders. I was a field supervisor and was given a team of 15 to 20 technicians and received weekly incentives in the way of added pay if my weekly scores led all other supervisors. Co-workers on administrative level were kind and interested in better customer service relations and being able to help field workers to optimize there skills.
The most difficult part of the job being able to make sure technicians met their scheduled appointments on a daily basis.
The most satisfying part of the job was making sure any escalations with customers were handled with a positive outcome.
Do not even try, as a cable technician, you must pay for gasoline
Cable technician (Former Employee) – Pompano Beach, FL – September 6, 2015
Long hours, every day work even on holidays. Only one day off. Management does not care about the employee safety, No water supply or ice for your coolers, plus no allowance given for using your own cell phone, or gas.
Field Supervisor (Former Employee) – Pompano Beach, FL – June 19, 2015
On a typical day, we would get to the warehouse in the morning, receive our equipment, our route and sometimes our supplies to get on the field with and we would proceed to the different customers to provide the requested service.I have a great affinity for my coworkers and i enjoyed working there.
The pay was excellent and the Management was very suppotrive.
Some techs got chargebacks and did particularly enjoy that. Overall, it's a great company to work for..
A place were you learn on every day bases but no a good life balance offer.
Cable Technnician (Current Employee) – broward – May 16, 2015
Started my day reviewing my work order then visiting the customers to complete the cable and internet installation and making sure that I completed my goals with an A rate in customers expectations, Had a good handy learning experiences performing clean and healthy installation that comply with the market standard and this also made me more proficient in the networking world. The company was doing a decent job to accommodate the busy schedule which I think is was the Achilles 's heel since the time off to fit the life balance was rough, working with the different coworkers was enjoyable since everybody help each other with different ideas and anytime help was needed. Having the satisfaction of being rate with an A and leave every customers house with a smile on its face was the most fascinated part of my job.
The networking learning experiance and team work with coworker.
Project Manager (Former Employee) – Atlanta, GA – February 16, 2015
A typical day at Cypress involves multitasking several projects scattered across the Southeast where I'm involved with managing vendors on the installation of equipment as well as the screening process with property management and chief engineers where I am to determine whether our ROI is profitable!
Bore Supervisor (Former Employee) – West Palm Beach, FL – September 12, 2012
show up for work, get work orders and then go to work. I learned how to bore cable at this company. As far as management, there was none, a too many chiefs and not enough Indians kind of thing. I would have to say the hardest part of my job was fighting for work, and fighting for my money. The most enjoyable part of this job, was getting another job.
close to me and some good workers
management or lack there of, pay was not condusive to the job, and no benifits .
Contracts Specialist (Former Employee) – Atlanta, GA – March 2, 2013
Providing Custome Service to Internal and External Customer via/phone approving contracts from the Sales Teams. coordinating with Billing Department to discuss master terms and condition approval. I learned of to multi-task on all levels and increase awareness of Telecommunications process and procedures. Cypress Communications has the Best team environment. Good Working Environment was the most ejoyable part of the job.
flexibloe hours and staff
the company was bought out by crescent capital and i was let go.
NOC Engineer (Former Employee) – Atlanta, GA – December 27, 2012
Responsible for configuration of customer premise equipment. Configured Vlans, Interfaces, T1s, Multilinks and troubleshooting of each. Troubleshoot latency, routing, and switching issues with Voip phones, and internet.