Program Director, Diversified Clinical Services, Jacksonville, FL
(5/11- 5/12) - Location-South County Hospital, Wakefield, RI
Responsible for the implementation, ongoing management and strategic growth of the program's outpatient
Wound Care Center. Oversee day-to-day operations, budgeting, revenue, cost management, reimbursement,
quality management, – more... performance improvement, marketing, community education and human resource
management. The Program Director maintains client relationships and is ultimately accountable for
achieving program metrics.
60% of the allocated time was within an Operational capacity and 40% of the allocated time was within a Marketing/Sales capacity. Cost control and new patient referrals were the main objectives. I worked intimately with both the Medical Director and Clinical Coordinator within the Wound Care Center. The goal was to maintain a high level of functionality * E-mail dated on 1/24/12 from the VP of Patient Services spoke to the progress the department has made.
" Exceeded fiscal year 2011 budget of $2.04 mm by $631,644
" Presently ahead of FY 2012 by $100,000 (FY is October through September)
" Profit for fiscal 2011 achieved a record high of $412,000
" The center has achieved the Center of Distinction Award for the 3rd consecutive year- awarded to the top 20% of Centers (325) nationally for "outstanding patient outcomes" for 12 consecutive months
" Patient Satisfaction Scores over the last 2 quarters (Q3'11 and Q4'11) have exceeded corporate parameters
" Average Net Revenue to plan has exceeded the company average over the last 2 qtrs. (Q3'11 and Q4'11) at 99.3% and 98.3% (company- 95.1% and 95.7%)
" Gained another Nursing Home account on 2/24/12 that was one of largest the center had contracted with ever-West View Health Care Center. *Special Note- this facility was in a competitor's geography – less