Pros: being able to suggest changes and then implement them
Phones, phones, phones. Many calls daily, corresponding to contract modification requests from attorneys, Working with other departments on problems with each customer's file (if any), working closely with the closing department and the accounting department to verify that all documents relating to the home were accurate AND present. Handling customer complaints with errors that occasionally occurred during the building process. Acting as mediator between the sales personnel and the construction superintendents.
It was busy, I enjoyed the fast pace of the work environment, I enjoyed working with my coworkers, who were always there to answer questions if I had any, my manager was wonderful. Once I proved I could handle something, he let me handle it. He came to depend on me more and more, and I liked that. I had significant responsibility for many process changes which cut turnaround time by 1/2. I enjoyed training new sales people on the computer systems and processes they would be handling. The hardest part of the job was working in an office that was extremely cold.
I learned that I could take on many duties that I had not done before, but was able to not only do them, but do them well.