Automotive Service Manager
DC Area Automotive Import Dealership - Lanham, MD

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Leading import dealership in DC Area

We are looking for an Automotive Service Manager who has a focus on used vehicle reconditioning, warranty and customer service. If you have demonstrated leadership success in a high volume service department at a leading import franchise store, this could be your lucky day.

We need a Service Manager who will go the extra mile to exceed customer expectations by providing excellent customer service. The Automotive Service Manager will lead a professional, productive service team, and give them the direction and motivation to meet company objectives and provide world class service to our customer base.

The key challenges facing the Service Manager include properly reconditioning the appropriate number of vehicles while properly servicing the customers who have purchased a vehicle from us. We offer a state-of-the-art service facility with extremely high volume capacity.

We offer a great pay plan, great benefit plan, excellent training and good opportunity for career advancement within our entire organization!

What is expected of you:

  • Hire, train and develop a staff of top Automotive Service professionals
  • Achieve a customer satisfaction score greater than 95%
  • Obtain 100% or greater Automotive Technician productivity
  • Team with other location associates to meet the objectives of the organization

Background Requirements:

  • 5+ years Automotive Management experience in a high volume, fast paced environment.
  • Experience as an Automotive Service Manager, Assistant Automotive Service Manager, Lead Service Writer or Automotive Retail Manager.
  • A current, valid driver's license is necessary.
  • Strong customer focus including negotiation and de-escalation skills.
  • Leadership ability to include demonstrated ability to develop team members.
  • Ability to learn and work with automotive software.
  • Good automotive technical aptitude to work with Automotive Technicians.

What we offer:

  • Excellent Pay Plan
  • Paid Vacation
  • Medical/Dental
  • 401K
  • Excellent training
  • Opportunity for career advancement

Send your resume/work history to email address listed

About this company
Pohanka Automotive Group