This is a Work at Home opportunity. You must have at least 6 months experience in the following areas: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking. Be able to work independently and attend a 2-4 week virtual training course.
Must be able to perform the following tasks: Being able to use a mouse and computer keyboard; Being able to shut down and turn on the computer properly; Understanding how to navigate the computer's files and desktop environment; Knowing how to create, name, save and delete a folder; Functional knowledge of programs including how to launch and close a computer program; Understanding how to use e-mail including sending and opening email; Knowing how to use the Internet including navigating to a site and using search engines like Google; Ability to navigate through multiple screens.
Equipment requirements: A desktop/tower computer with a separate monitor is recommended. 1.6 GHz Dual-core CPU (processor) or greater.(You may also use a laptop as long as it is a wired connection) 4 Gigabytes of RAM or greater. All-in-one computers may not be compatible with some client programs. USB headset with microphone (needed for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended.
Hard-wired Telephone and headset (needed for Production) Plantronics T10 or similar recommended.
Windows 7 or Windows XP* Mac OS X or Windows Vista may be supported for a very limited set of opportunities. Windows 8 and 8.1 are incompatible at this time.Internet Explorer 8.0 or 9.0
Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic connection.