Account Services Coordinator - Experience Required
DRG Intelligent Computer Concepts Inc. - Century City, CA

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PHYSICAL ACCOUNT SERVICES COORDINATOR

DRG Intelligent Computer Concepts, Inc. (Torrance, CA) is seeking an individual who can fulfill a World Wide Account Services Coordinator position. This position entails working at our entertainment client's facility in Century City, CA. The World Wide Account Services Coordinator position will be working in the Home Entertainment area of a major studio covering Product and Promotion Management activities.

We are seeking an enthusiastic, tech savvy individual who has a "can-do" attitude and who is a quick learner.

The following represents the core responsibilities of the above noted position, but should not be interpreted to be in any way restricted to these functional areas.

NORTH AMERICAN PHYSICAL RESPONSIBILITIES:

-Manage New Release and catalog incoming orders for Fox, Lionsgate, Anchor Bay, Dreamworks Animation, MGM, and any other distributed partners. This includes:
- Timely order processing via EDI, upload programs or manual entry according to departmental standards.
- Insure all item and pack set ups are completed in sufficient time to meet published policy guidelines.
- Follow up and ensure all orders are received and processed by the end of business on pre-book date. Provide recap to management of any outstanding orders including the follow up steps taken and reasons for delay in order receipt.
- Continue follow up until all outstanding issues have been resolved
- Manage Open orders in conjunction with Huntsville and Toronto staffs to insure all open orders have been shipped completely, delivered on time within customer delivery windows, and any back orders addressed and resolved in a timely manner. This includes ensuring Cinram has upgraded freight on orders as necessary.
- Insure timely and complete communication to customers in writing for any anticipated delays in delivery and the reasons for the delay, including the new delivery date.
- Work with 3rd party CS to ensure that manufacturing and inventory issues for distributed partners are addressed and resolved ahead of the anticipated customer delivery schedule. This includes active participation in weekly meetings and daily additional discussions as needed.
- Monitor fill rates on key accounts and work in conjunction with manufacturing and 3rd party Operations to ensure that there is sufficient on hand inventory available for NR replenishment as well as key catalog promotion back up stock.
- Communicate daily with all appropriate parties whenever orders are delayed due to finished goods or component inventories being late or insufficient to cover demand. Insure that any decisions made by you that in any way changes the instruction previously given to Cinram or Huntsville/Toronto are communicated immediately to management.
- Provide reporting to management related to daily order processing output, error reporting, account communication and open order review standards. This includes order day reminders, new release tracking and/or POD reports as required by departmental published policies. Provide ongoing feedback to management related to shipping and delivery compliance, order accuracy and follow up on any of these or other departmental standards that are established.

- Attend and actively participate in all account team meetings as designated by management or your team leads.

- Work with Management on account specific needs and requirements.

- Ensure that all promotional and cost/price requirements related to activity on your assigned accounts meet all company and audit requirements

- Recommend to management systemic enhancements to Fox or Cinram
systems to streamline processes and provide better tracking of information

- Work closely with vendors to provide metadata and art for wrapped package asset delivery.

- Collect and publish metadata and artwork for third party distribution partners as determined by contractual obligations.

- Work closely with internal Onboarding Team to insure all new customer launches are executed smoothly.

- Assist customers in resolving portal access issues as needed.

PHYSICAL ACCOUNT SERVICES COORDINATOR

DRG Intelligent Computer Concepts, Inc. (Torrance, CA) is seeking an individual who can fulfill a World Wide Account Services Coordinator position. This position entails working at our entertainment client's facility in Century City, CA. The World Wide Account Services Coordinator position will be working in the Home Entertainment area of a major studio covering Product and Promotion Management activities.

We are seeking an enthusiastic, tech savvy individual who has a "can-do" attitude and who is a quick learner.

The following represents the core responsibilities of the above noted position, but should not be interpreted to be in any way restricted to these functional areas.

NORTH AMERICAN PHYSICAL RESPONSIBILITIES:

-Manage New Release and catalog incoming orders for Fox, Lionsgate, Anchor Bay, Dreamworks Animation, MGM, and any other distributed partners. This includes:
- Timely order processing via EDI, upload programs or manual entry according to departmental standards.
- Insure all item and pack set ups are completed in sufficient time to meet published policy guidelines.
- Follow up and ensure all orders are received and processed by the end of business on pre-book date. Provide recap to management of any outstanding orders including the follow up steps taken and reasons for delay in order receipt.
- Continue follow up until all outstanding issues have been resolved
- Manage Open orders in conjunction with Huntsville and Toronto staffs to insure all open orders have been shipped completely, delivered on time within customer delivery windows, and any back orders addressed and resolved in a timely manner. This includes ensuring Cinram has upgraded freight on orders as necessary.
- Insure timely and complete communication to customers in writing for any anticipated delays in delivery and the reasons for the delay, including the new delivery date.
- Work with 3rd party CS to ensure that manufacturing and inventory issues for distributed partners are addressed and resolved ahead of the anticipated customer delivery schedule. This includes active participation in weekly meetings and daily additional discussions as needed.
- Monitor fill rates on key accounts and work in conjunction with manufacturing and 3rd party Operations to ensure that there is sufficient on hand inventory available for NR replenishment as well as key catalog promotion back up stock.
- Communicate daily with all appropriate parties whenever orders are delayed due to finished goods or component inventories being late or insufficient to cover demand. Insure that any decisions made by you that in any way changes the instruction previously given to Cinram or Huntsville/Toronto are communicated immediately to management.
- Provide reporting to management related to daily order processing output, error reporting, account communication and open order review standards. This includes order day reminders, new release tracking and/or POD reports as required by departmental published policies. Provide ongoing feedback to management related to shipping and delivery compliance, order accuracy and follow up on any of these or other departmental standards that are established.

- Attend and actively participate in all account team meetings as designated by management or your team leads.

- Work with Management on account specific needs and requirements.

- Ensure that all promotional and cost/price requirements related to activity on your assigned accounts meet all company and audit requirements

- Recommend to management systemic enhancements to Fox or Cinram
systems to streamline processes and provide better tracking of information

- Work closely with vendors to provide metadata and art for wrapped package asset delivery.

- Collect and publish metadata and artwork for third party distribution partners as determined by contractual obligations.

- Work closely with internal Onboarding Team to insure all new customer launches are executed smoothly.

- Assist customers in resolving portal access issues as needed.

Qualifications/Skills:

- Bachelor's Degree or equivalent experience
- Experience with technology required
- Experience working with the JDE System a big plus
- Previous Home Entertainment Experience a plus
- Customer Service/Order Processing experience
- Data Entry/Excel Skills
- Critical Thinker/Attention to Detail/Organized

Salary Range: $40K - $45K


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