productive, but declining moral and low team support
Parts Specialist (Former Employee) – Austin, TX – December 31, 2014
My day to day was purchasing stock and special needed items. As well as fulfilling and releasing customer invoices, receiving items(ups,fedex, freight etc) and helping techs or customers that came to the parts counter for picks ups. Through my years there I learned all the sides and team work it takes to run a warehouse, resolve issues and implement ideas to streamline work; and how to deal with customers happy or upset, face to face or over the phone. Through my nearly 13 years I saw a lot of turnover through management and I hate to say it steadily declined with its open door policy, accountability, communication, and overall support for the team. The majority of the time co-workers were an enjoyable group dedicated and driven to provide the best customer service. Lately the moral had taken a large hit and everyone is on edge; but those feelings were towards management, so socialization amongst each other was good. Very social and easy to discuss varieties of topics with. The hardest part of my job was being able to move forward with lack of communication, managing stock levels with multiple hands incidentally or purposely having the ability to affect them, dealing with product growth with insufficient space, and seeing the overall decline in moral from a group that was once united. The best part of the job was speaking with customer and co-workers. Being able to have laughs, share advice, and help each other.
job security, hour flexability
communication, team support, insufficient warehouse and shop space