Patient Account Representative II / Payment Poster (Former Employee) – Dallas, TX – August 1, 2015
the one down side was the location i was about 50 plus miles one way from my home so the daily drive was a nightmare but the coworkers and the job itself was great that is the reason i did it for almost 5 years.
Call Center Collections Manager (Former Employee) – Dallas, TX – January 9, 2015
Responsible for the general operations of the accounts receivable department including the custody and maintenance of patient account records & A/R reports, the training and supervision of accounts receivable personnel as well as coordination & training of personnel in regards of billing and collections. Oversees Account Receivable procedures and policies including the efficiency of paper flow and processing of customer service and accounts receivable and collections department. Responsible for computer input, updating information, data integrity, computer summary printouts, and supervision of monthly reports. Also administered the payroll for 40 employees. Monitored collector’s productivity and efforts. Identify problems on claim denials and find implementation and solutions. Interview applicants and decide on new hires for collections personnel as well as coordination and training process of billing and collections department.
Front Office (Former Employee) – Plano, TX – April 20, 2014
a typical day at work was filled with drama management was inexperienced and would bully you, training was less than adequate and preferred treatment was given to some. some co-workers were fantastic, others grouped like high school clicks and smack talked the rest the job was fairly easy and the best parts were a number of the patients who were kind, friendly and just looking for great medical care. there were a few doctors who provided it as well.
To much management politics and does not support employees
Medical Assistant (Former Employee) – Dallas and Plano – February 18, 2013
Poor management. I enjoyed the patients and venipuncture. Co worker bullied me daily, thus I no longer work there. This is where I got my hands on experience with all aspects working back office as a Certified Medical assistant.
a few little bonuses, sometimes certificates for half of day off without using pto or vacation time.