Goal Oriented Organization
Analyst (Current Employee) – Old Bridge, NJ – April 1, 2015
Being an It Specialist I was not directly related to the patients in my previous job. One day I overheard an unhappy/angry patient, I approached her talked slowly and calmly, used a low tone of voice. This helped her lower the tension, and ensured her that I am not escalating the situation by visibly getting stressed or upset myself. After that I made sure that I listened actively, carefully and humbly to her problems and complaints. I tried to be empathic, understanding, presented a solution and then stayed with her longer than my working hours until her solution was solved and she was happy.
I believe in collaboration because it is the ability to learn and share new ideas and skills among team members, with a broad array of experience. But the hardest thing is to keep everybody on track, managing conflicts, ensuring they know their responsibilities, and then focusing most of the time talking about how to overcome these challenges.
Best quality for a corporate environment:
I believe in having these qualities in order to achieve high quality standards results: Positive good attitude, positive behavior, courtesy, politeness, patience, understanding, knowledge, responsible, empathy, pro-active, dedicated, hardworking, quick learner and eager to adapt a new environment with a smile.