Pros: stepping stone, networking opportunity
Cons: management, benefits, workplace environment/culture
This place is a horrible place to work. There is no work/life balance. you are asked to do multiple positions for the same money. The pay rate is pretty good, but benefits are 100% out of your pocket, and no PTO for 1 year, unless you purchase it. Excuses are constantly given as to why you can't get a increase, but some are promoted to mgmt. positions and they constantly increase their pay. The assignment with the client (Kodak) is uncertain and you are unsure of job stability. You are set up for failure and any concerns with the online HR director only results in her going back to the person (especially mgmt.) who you complained about and letting them know, so that you are reprimanded. People are written up depending upon there feelings toward you and not based on incident. Yes the call center manager is supposedly having a inappropriate relationship with the client, which makes employees respect her even less. Vacation time is also granted based on favorability. You are not expected to actually fix the issues that arise over the phone, just take calls, so that the SLA remains low and within goal. Your relief comes, in working with some pretty good people as co-workers. Others tend to have numerous conversations about sex and race openly and in offending ways, and mgmt. just laughs and goes on. If you are desperate and just need a job, then this is a place to start and a pretty good stepping stone, but as soon as you are hired, update your resume and keep looking for something better.