Pros: friendly atmosphere
Start the day off pretty much full speed answering phones, confirming loads, and monitoring drivers' status. I've learned how to multitask and to think on the fly sometimes. The management and co-workers are great people to work with. The most difficult part of the job is doing several things at once and trying not to forget some things. The most enjoyable part of the job is feeling like you've accomplished something during the day without it falling all apart.