DCMS is a great company, I've been with them for about 1 1/2 years now. If you're on the collection floor, you've got a cubicle that you're in most of the day - not to say you can't talk with your coworkers! We have a lot of free food 3 days a week and company provided breakfast and lunch once a month EVERY month! There is a lot of potential to earn monthly bonuses, the biggest I've had was close to $2000 on top of my regular pay. The hardest part is dealing with emotional people on the phone, you need to be very empathetic, but not take things to heart. Management for the most part is great, they become almost like a friend if you have a good relationship with them. One of the biggest pluses of this job is making your own schedule - just need to be at 40 hours each week.
Great place to work if you're young and/or in school
Janitorial Worker (Former Employee) – Harvey, LA – December 29, 2016
I started working for DCM part time or as needed. As time went on, and others left the company I earned a full time position. The owner of DCM is my Step-Father. I reported to him the first year, and by the end of the year I was running my own shift. DCM no longer secures big projects, so my hours have been cut tremendously. I need and like working full-time now that I live on my own.
▪ Contacting family members to gather estate information ▪ Following Federal and State regulations during phone calls ▪ Collecting payments to reach monthly goals ▪ Handling escalated phone calls before transferring to a manager ▪ Working in a fast-pace based call-center environment
Great Company, Great Management, Great Benefits and more!
Account Representative (Former Employee) – Golden Valley, MN – July 18, 2013
I loved this company. The only thing that caused me to voluntarily resigned was the commute after they relocated to Richfield, that and my insecurity that I will not be able to reach my collection goal but during the 12 months that I was there I did okay.
The company is excellent and one the best that I've worked for. The staff and management is really caring, and everyone was so friendly and caring. They provide a great training to start, and continuous training for your growth.
The pay was decent, bonus was so-so. Could be better I guess because there is a $500 cap and some reps are really good (should be unlimited earning potential from what I think). Other than that benefits are great. There's free food every other day and they provide free lunch twice a month. Best thing is also that you set your own schedule, you make a schedule and turn it to your manager every week so it is sooo flexible, I love it. It really is a nice place to work for like I said.
Great staff and management, free food, friendly people, on-going training and support, flexible scheduling
Excellent company to work for, they provide great benefits and have great training to make sure you are successful in your carrier. The job entails customer service by phone conversations handling and resolving estate concerns and questions. Very competitive pay in the industry.They offer good health/dental benefits for employees after 30 days. Overall fantastic company to work for would recommend to anyone.
It is a lot of head down work but the management is great and they really only help you if you need it the benefits and compensation are both great. Everyone who works there is extremely friendly and help you to succeed. The hardest part of the job is staying on top of your goals. The most enjoyable part is being able to work independently
For the most part I really enjoyed working with this company. Due to recent changes at home, I need to step down from the high demands of the position.Management is great, the work alone can be challenging, but overall fulfilling. I encourage anyone looking for fast pace, friendly environment to consider this company.
Spend at least 80% of my shift on the dialer making outbound calls seeking the RPC (Right Party Contact) of the decedent. I have learned to actively listen during calls while directing the call to it's purpose and conclusion. Management and co-workers have been key in helping me to adapt and become a better Account Representative. The hardest part of the job is hearing about the deaths of the decedents we are calling upon. The most enjoyable would be the friendly work environment throughout the company.
Customer Service Representative (Former Employee) – Minneapolis, MN – November 17, 2014
Decease collection is a beast. Not trying to bad mouth it but I had no idea of the depth of such a job. Typical day at work was outbound calls to establish a next of kin, will, estates to collect on debt that have been left behind by the deceased. It was cut and dry. I learned how to empathize in ways I did not know was possible. I learned how to leverage to get the most of what I needed to collect, I learn problem resolutions, I learned how to deescalate and irate client. I learn about court processes and deadlines and documents requirement to file a debt claim, I learn the lingo of legal terms and processes in dealing with attorneys. The hardest part of my job was separating my emotions from my work while dealing with the decease love ones. having to tell families to find a new place to live and repossession of properties including, homes, cars, jewelry etc.