Decease collection is a beast. Not trying to bad mouth it but I had no idea of the depth of such a job.
Typical day at work was outbound calls to establish a next of kin, will, estates to collect on debt that have been left behind by the deceased. It was cut and dry.
I learned how to empathize in ways I did not know was possible. I learned how to leverage to get the most of what I needed to collect, I learn problem resolutions, I learned how to deescalate and irate client. I learn about court processes and deadlines and documents requirement to file a debt claim, I learn the lingo of legal terms and processes in dealing with attorneys.
The hardest part of my job was separating my emotions from my work while dealing with the decease love ones. having to tell families to find a new place to live and repossession of properties including, homes, cars, jewelry etc.