Health Informtion Clerk (Former Employee) – Madison, WI – December 9, 2016
days seem long, learned a lot about eyecare, management do not seem to care about you, enjoyed people I worked with. working for an insurance company you would think you insurance coverage would be reasonable but it is not they charge more which does not seem fair. They are always trying to take something away in benefits from you and they say that they are just trying to keep up with everybody else.
Insurance Team Representative (Current Employee) – Madison, WI 53713 – June 14, 2016
If you're satisfied performing the same tasks over and over again with only negative feedback, carving out a rut at Dean Health Systems may appeal to you. Non-medical staff can be assured of ennui in an entropy based system where it's more important to read and re-read outdated procedures than to introduce innovation. There isn't any possibility for advancement but many are satisfied with finding fault with peers and/or subordinates. Medical staff turnover is increasing. Typical of the U.S. healthcare industry, and why it's failing, Dean Health System believes it's more important to continue with what doesn't work than to attempt anything different.
Triage RN (Current Employee) – Janesville, WI – May 15, 2016
My Coworkers are great but there is no work life balance. You get burned out quickly. Spend all day in a chair and although they say you can get up and move, Management and the " higher ups" wonder why there are calls going to voicemail. Providers are leaving/retiring and not being replaced so there is no access. Patient frustration is at and all time high.
Since joining with SSM the insurance coverage has gone down and the cost has gone up. Management has been a mess since November of last year.
Was a great place to work, but now going through a lot of changes
Information Technology (Current Employee) – Madison, WI – September 8, 2015
Dean used to be an awesome company to work for. The I.T. department that I was in worked very closely and efficiently. SSM Healthcare out of St. Louis bought us about two years ago. Since then, job satisfaction has gone way down. We aren't the efficient department we used to be. Teams that used to work closely together are now very divided. Communication between teams is awful. If your looking to work here, wait until all the dust has settled from the changes SSM is making before making your move.
Float staff supporting a variety of departments in many locaitons
Registration / Scheduler - Float Services (Former Employee) – Madison, WI – July 8, 2015
A typical day is working at the registration and scheduling desks wherever I'm assigned for that day. I fill in for staff members who are out due to vacation, illness, or other reasons. My job is to fill in as seamlessly as possible and make things run smoothly.
I've checked in and rescheduled patients from general practice to specialty departments.
I really enjoy meeting and getting to know the patients. And the job is never boring because you work with a different staff daily/weekly.
At times, I would mentor new employees to our team.
Never in the same department. Variety of people to meet and work with.
No permanent desk, but in the big picture, it's a good trade.
Patient Care Assistant (Former Employee) – Madison, WI – June 16, 2015
I worked with some very hard-working and wonderful people at Dean. My job as a PCA was very fast-paced which made the days fly by. The most enjoyable part of the job was helping those in need of healthcare and getting to know my patients on a personal level.
LPN (Licensed Practical Nurse) (Former Employee) – Madison, WI – March 19, 2015
Rooming patients, assisting M.D. with procedures, vaccinations, specimen collections,vitals, administer medications, phone triage, assist in scheduling patient appointments and procedures, patient education, documentation of patient history, referrals, medication refills, and EPIC charting. Epic super user.
Clinic Staff (Former Employee) – Madison – January 1, 2015
Merger with hospital looks like many of the nice things about working at Dean will go away and uncertainty about the new "benefits" and policies. Current staff training (other than the system training) is haphazard at best. Co-workers for the most part seem to be team players.
Charge Review Rep (Former Employee) – Madison, WI – July 1, 2014
a typical day was 6am - 4:30pm. I learned a lot everyday and every hour because rules and applications were changing all the time. management was ok. my coworkers were great and a good team atmosphere. the hardest part of the job was getting everything done in the 8 hr day. the most enjoyable part of the job was learning new things and being able to answer people's questions
Workers Compensation Specialist (Former Employee) – Madison, WI – October 16, 2013
A typical day at work would be to send out claims, process incoming mail, take incoming and make outgoing calls. I enjoyed the work and the customers we helped, external & internal. The most enjoyable part of the job was being able to accomplish something that day without management harping to do more, go faster. Most of my co-workers were very negative and it was hard to work in that environment so this among the push to get work done was the hardest part of the job.
After many changes to the system and ways of tracking things, they really went more for production then accuracy I feel.