There Is Vast Room For Improvement
Call Center Agent (Current Employee) – Lithonia, GA – January 11, 2016
If you enjoy sitting in a box for 8 hours, listening to frustrated customers fueled by news coverage propaganda and getting no legitimate answers or explanation from superiors, Dekalb County is the place for you. After being here for a year in their call center, arguably, I've seen the good & bad of this office. I will say that my peers are all in the same pot and we try our best to work together and manage. Luckily, I've been guided by the more knowledgeable Supervisors in the office and haven't had too many hiccups. Nevertheless, my concern rests in management's decisions, certain policies and ultimately my time invested which is not properly compensated for. It's an easy job if you want to just sit and answer calls all day but that doesn't appear to require any competence. I wish the job offered you with the proper tools to actual own a call and solve it. In fact, unless you leave your work space to sneak and ask someone from another department for clarity, you would wind up having your customer on hold while waiting for a supervisor to be made available until ultimately you have to tell the customer "We'll call you back with an update." Personally, I felt my brain melting away in the office because of the sheer ignorance and don't believe the pay is worth it. Things are always changing, your neighbors leave for good or worse and there is simply no morale.
Easy job, Good Hours, "Fair" Pay for what it's worth.
No room for growth, internal politics, office sass.