Customer Service Coordinator/Marketing Assistant (Former Employee) – Camden, NJ – March 26, 2015
I started with DRPA when electronic tolls were first installed on the bridges in 2000. As the Customer Service Coordinator and Marketing Assistant, my work day consisted of serving as liaison between the Port Authority and the E-ZPass (electronic tolls) customer service center contractor, Board of Directors, employee accounts, researching, troubleshooting and resolving difficult customer complaints with complex issues. I also assisted with developing marketing plans and campaigns; developed and produced monthly newsletter for E-ZPass customers; and provided customer service training for new employees.
We had a great team of employees that worked very well together.
There were no difficulties in this job. The most enjoyable part was doing the outreach events and the opening of the RiverLink ferry.
Toll Collector- Walt Whitman Bridge (Former Employee) – Philadelphia, PA – January 5, 2013
I am a seasonal intern for the Delaware River Port Authority on the Walt Whitman Bridge connecting New Jersy and Philadelphia. I really enjoy this job. I get to meet new people everyday and make connections with motorists passing through. My managers have said that I am the best intern that they've had in a long time. My co-workers welcomed me with open arms. We are like a family at the Walt Whitman. I could always be counted on by my managers when something extra needed to be done. The hardest part of the job was dealing with the weather conditions. No matter the condition of the weather, the bridge was always open so I had to work in severe conditions at times.