Requirements: What knowledge, skills and abilities do I need to have? (the must-haves)
Knowledge of computerized ticketing
Excellent customer service skills.
Money handling experience.
Organized, accurate and detailed oriented.
Task oriented and strong problem solving skills.
Team player and foresight for preventative maintenance.
Ability to deal professionally, courteously and tactfully with the public and coworkers.
Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies.
Ability to read, write and communicate effectively with co-workers and others.
Job Description: What are the essential functions?
Provide assistance in box office and call center as needed
Provide daily ticket sales to customers.
Balance to daily ticket sales.
Sell tickets, run reports, build and maintain events, using the computerized system ticketing system.
Provide accurate and detailed information to promoters and management.
Complete all daily office duties including set-up and maintaining of events.
Assist staff and provide them with any additional support or resources.
Assist in overall box office operations.
Assist in the training of part-time ticket service representatives.
Perform ticket printing and other end of day duties as assigned.
Perform various additional duties as needed.
Answer inbound calls to the box office/call center locations.
Provide excellent customer service
Provide excellent customer service to clients and customers of TicketsWest.
Assist in resolving customer inquires.