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1,118 reviews

Dell Employer Reviews

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18 years in evolving levels of tech support and handling escalations.
Technical Analyst (Former Employee), Round Rock, TXMarch 21, 2014
Pros: good work enviroment and routine training.
Cons: unrealistic expectations of how fast training can be done, metric obscession resulting in short term success and long term failure.
Generally routine PC tech support.
I learned a lot about reading customers and about PC support.
Management does a good job most of the time with the routine stuff.
My co workers were exception. There were nearly non existant personnel conflicts.
The hardest part of the job: reading customers, anticipating objections and handling inappropriate customer – more... behaviour.
The most enjoyable part of the job: Resolving a technical or customer issue that multiple others had failed to resolved. Being acknowledged by the customer as the 'best". – less
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Dell Enterprise Expert
L2-B2 Computer Technician (Former Employee), Oklahoma City, OKMarch 21, 2014
Pros: good training, good health benefits, 401k
Cons: bad management, poor morale, tough environment to work in.
There is a saying at dell - Dell is a good first job and 3rd job.
Over all, if you wanting to get a start in the IT field but have no formal training, Dell is a good place to start. Most job opportunities at dell are call center positions. Its very grueling work. on the IT side you work from a consumer side, up till you get promoted to enterprise support. – more... due to dells fast changing nature as a company - that happens with in about a year and a half. you work your way up to platinum Enterprise Support - then you hit the glass ceiling. at that point you are the best of the best that dell has for IT support. the only career advancement after that is to become a NOS - network operating Systems specialist, Team lead, Manger, or TAM - technical account manager, or SDM - service delivery manager.
Dells strong points :
they have great training, and great benefits.
They would have to in order to keep any workers.
Dells weak points:
Extremely bad upper middle management, Poor employee morale, micro-managing floor managers and employees.
they made it very clear when i was there that IT was an UN-necessary expenditure for Dell and we were costing the company money. there were numerous times i saw upper middle management - a husband and wife team, which was a violation of dells actual policy on conflict of interests, use a verbal hammer to make the floor managers and team get into shape, by letting us know they could fire our entire team at the drop of a hat. this was actauly no idol threat. one day the fire the entire sales floor (over 300 + ) workers. they did not know that they were fired until they showed up the next day for work and could not get in to the building.

Dell has a reputation of having revolving doors of employment. if you make it to 3 months your doing good, if you make to 6 months your an old timer. if you make it past the first year you are a worker that is tough as tempered steel. Getting fired is like Russian rulet - one day your going to get the bullet. it could be a series of really bad calls, poor or weak performance on matrix or they just decide they don't need you any more. one day the WILL fire you. – less
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The good, the bad, the ugly
Sr. Business Analyst (Current Employee), Austin, TXMarch 20, 2014
the good:
great people to work with

the bad:
compensation, promotion, work-life balance

the ugly:
lack of true direction on projects deemed vital
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Lots of outstanding people
Marketing Communications (Former Employee), Austin, TXMarch 20, 2014
Pros: flexible work locations, e.g. work from home
The most enjoyable part of working at Dell was that I was surrounded by smart, hardworking people who really wanted to do the right thing.
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Layed off three times
Customer Service Coordinator Specialist (Former Employee), Austin, TXMarch 19, 2014
Pros: nice people (some)
Cons: everyone fears for there job
I was crazy to think the I could get on as a employee that didn't have to worry about losing there job .
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SR PM - Migration
Project Manager (Former Employee), USA - Canada - Central / S AmericaMarch 19, 2014
Pros: big company with big toys
Cons: poor mid level managment
Not a great place to work direct. Contract is great but managers are GREATLY lacking. Senior Managers are great leaders, but mid level is very soft and have little or no actual technical experience (or even leadership experience). You will be on your own to figure out any Dell company issues. Fortunately, there are many self guided tutorials available.
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Fast Paced and Great People
Sales Director (Current Employee), Seattle, WAMarch 19, 2014
Pros: fast paced, success is up to you.
Cons: quarterly driven
Dell is an excellent place to work. The Enterprise business was particularly exciting and I enjoyed working with everyone.
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Great company
Technical Support (Former Employee), Everett,WAMarch 17, 2014
Dell is a worth while company, and they have good experience in leadership
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Productive and great work from home environment
Data Analyst (Former Employee), Atlanta, GAMarch 17, 2014
Pros: work from home
Cons: not challenging
Spent my day creating reports and analyzing data. I learned so much about Excel. The management was mostly easy to work with and as I worked from home the coworkers were great. The job wasn't very difficult or challenging.
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Nice company to work for
Program Manager (Former Employee), Round Rock TexasMarch 15, 2014
Good experience working at Dell. Good management great coworkers
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A great place to learn skills but maybe not build a career
Pricing and Controller (Former Employee), Austin, TXMarch 14, 2014
Pros: great people and a fantastic place to learn skill
Cons: the future is cloudy and a long term career there is risky
If you are willing to risk the transformation of the company from public to private and "box seller" to true solutions provider, you could potentially have a great career there. The best part of the job is the amazing people (though fewer these days) you get to work with and learn from. The most difficult part of the job, outside of the potential work/life – more... balance issues, is dealing with the lack of long term strategy and vision. The company has stated publicly that re-organization is not a strategy but it continues to be one of the only consistent strategies they have. – less
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Great Company
he was Services Delivery Director (Former Employee), MexicoMarch 11, 2014
Great Company to work. Very horizontal, easy access to executives and decision makers.
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Not the same ole company
Enterprise Storage Project Manager (Former Employee), Round Rock, TXMarch 11, 2014
I am a former employee who has chosen to pursue other opportunities outside of the company.
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Good Place to work
Dell Networking Products Engineer (Former Employee), Round Rock, TXMarch 10, 2014
Pros: many pot-luck lunches and snacks
Cons: scheduling
A typical day is dealing with customer's network issues, most of whom are partially upset when you get them. I learned a lot about Blade devices which I didn't know. Co-workers were all good people. The most difficult part of the job is dealing with Customer's incorrectly set expectations but we were equipped with several means to get them felling good – more... again. – less
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Producitve environment
Quality Control Inspector (QCI) (Former Employee), New York, NYMarch 10, 2014
Guide team to the provide an excellent customer service
work days were easy and funny
Learned new skills while performing the work
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company in transition
Global Demand Gen Program Manager (Former Employee), Austin, TXMarch 9, 2014
Lots of opportunity for change, ability to work remotely, smart co-workers. Reorgs happen frequently so you need to be very flexible with the absence of structure and clear strategies. A lot of employee turnover, especially higher management
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Desktop support meeting new people
Desktop Support Technician (Tier 2) (Former Employee), Houston, TXMarch 9, 2014
Pros: meet new customers everyday
Cons: short lunch breaks
Support AIG / Travel Guard and Chartis customers with daily software and hardware problems.  Use Bomgar remote desktop to virtually troubleshoot any virtual issues.  Mapped either network drives or network printers for customers when needed.  On-Site to troubleshoot any connectivity issues for network printers or other hardware.  Manually re-image – more... new customer’s laptops and desktops with 3rd party software as-well as any needed local printers or virtual hard-drives.
February 2012 - Present Work Market Platform Houston, TX IT Deployment Technician  Work on an IT deployment platform with numerous companies doing various IT work.  Completed jobs from re-installing operating systems to doing installation of Cat5 cable.  Completed work for State Farm and Lens Crafters doing Cat5 cabling installations  Completed several Cisco router installs for new T-1 smartcard circuit connections for Toyota.  Data Migrations from XP to Windows 7 using ISO files and command prompt scripts.
June 2011 - February 2012 Velociti / Motorola (Sears – less
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Ok place to work
Patient Account Specialist II (Former Employee), Nashville TnMarch 7, 2014
I need had any issues..Our company was bought by Dell and we had to move in with their people. Their people did not like outsiders
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Help Desk Analyst
Help Desk Analyst (Former Employee), Falls Church, VAMarch 6, 2014
•Provided IT contract support for United States Patent and Trademark Alexandria, VA
•Led troubleshooting team LAN/WAN system comprised of multiple file and application servers.
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Productive and fun workplace with ping pong table.
Customer Experience Data Analyst Specialist (Former Employee), Round Rock, TXMarch 6, 2014
Pros: free lunches
Cons: free lunches
Productive and fun workplace with ping pong table.
Great co-workers
The most enjoyable part of the job was my desk.

About Dell

Since 1985, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end – Read more