Dell Employee Reviews

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Great Environment
Intern (Current Employee) –  Dallas, TXNovember 22, 2017
Met some of the most amazing and intelligent people I had a change to work with.
Productive environment with upwards mobility.
Very flexible work scheduling.
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Hard Driving
Customer Experience Consultant (Current Employee) –  Round Rock, TXNovember 22, 2017
Dell has a reputation, well-earned, for being a hard place to work. Dell prides itself on being "direct" - meaning people who rise to the top of the stack can tend to be very forceful in their demeanor. Nice guys finish last in that type of environment. The culture is changing, but slowly.
Pros
Great work-life balance, work from home, etc.
Cons
Long hours, demanding executives.
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remote job
Instructional Designer (Former Employee) –  Houston, TXNovember 21, 2017
The manager was easy going and helped me understand the work required. Got a chance to brush up my LMS and LCMS skills, learnt quite a bit about the IT industry
Pros
Can get remote jobs
Cons
inefficient communication
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Review
Business Account Manager (Former Employee) –  Dallas, TXNovember 21, 2017
Learned all of the key points of sale for Dell technology products along with the step in creating a business to business type of sale. This is a great company to work for.
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Competitive and fast paced
Inside Sales Representative (Current Employee) –  Austin, TXNovember 21, 2017
Effectively articulate the value proposition associated with Dell’s products and services. Responsible for driving inbound and outbound calls, emails, and proposals to focus on maintaining and expanding business relationships as well as gaining market share with existing and new customers
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Cannot recommend
Engineering Consultant (Former Employee) –  Lebanon, TNNovember 20, 2017
Difficult culture to work in. Incompetent managers. Too many management layers. People afraid to make decisions. Everybody is expendable. Very poor work/life balance.
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Excellent Sales team and leadership to work with
Senior Account Executive (Former Employee) –  Dallas, TXNovember 20, 2017
Not unlike any other sales person day in life at other companies I have worked for namely IBM, Oracle and Symantec. EMC at the time I worked for them - was very successful in Storage and Backup and Recovery markets.
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Good company
Consultant (Former Employee) –  Mason, OHNovember 18, 2017
Good company to work for. Enjoyed working there. Good perks, good salary.
Norhing more to write. Very nice organization, considerate would like to work gaain
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Productive, interesting and fun place to work
Editor/Writer & Senior Analyst - Executive Support (Former Employee) –  Round Rock, TXNovember 18, 2017
Meritocracy, many various functions, fast paced and lots of good people. Most rewarding job I ever had. There were some of the best managers I ever worked for.
Pros
Regularly had free lunches; many different functions to go to; always learning new things.
Cons
Sometimes they expected way too much productivity.
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I don't want to write anything here.
Sr. Associate Field Services (Former Employee) –  Tulsa, OKNovember 17, 2017
I don't want to write anything here. Seriously, this is completely unnecessary, and absolutely asinine. Does anyone actually read these? Everything is stars now, or thumbs up and down.
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Not the best place to work.
Demand Management Process Owner (Current Employee) –  Southborough, MANovember 17, 2017
Dell is trying to reinvent itself - thus the merger with EMC. While the merger is presented as being of "equals" - and the executive management may believe that - lower level legacy Dell and EMC staff are at odds. EMC was the more technically advanced company and knows how to drive the change the combination needs. Legacy Dell was very manual and many of their processes are outdated and inefficient. Legacy Dell staff are actively resisting change - even that initiated by their own management - and work to drive out legacy EMC staff. This creates a dysfunctional and hostile culture and produces no improvements or value for the company.

I am hopeful that this will change and the resistance will be pushed out and the combined company will move forward together. I have my doubts though and believe I will find better opportunities at other companies.
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looking for a career
NttData-customer service rep (Current Employee) –  Oklahoma City, OKNovember 16, 2017
Business managers oversee the activities of workers; hire, train and evaluate new employees; and ensure that a company or department is on track to meet its financial goals. ... In a smaller company, the production manager might perform these activities herself.
Pros
consistent schedule
Cons
no raises, 30 min lunches
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Unorganized and little room for advancement
Business Systems Advisor (Current Employee) –  Plano, TXNovember 16, 2017
As part of the services team (now NTT data), our support team provided app support for dozens of hospitals. Each hospital/organization had different policies and workflows so the majority of your day was spent trying to wade through the BS so one could actually tackle the technical issues. I don't see how they make money considering the amount of time wasted every day on navigating the red tape (prob why they sold out). Pay is decent and some of the higher up managers are awesome, but you rarely deal with them soooo..
PTO/benefits are also well below grade compared to any local hospital in the area. Basically on par with local unskilled labor (factory work, etc).
Pros
Decent pay
Cons
Unorganized, poor low level managers, red tape in daily operations
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Great cafeteria
Computer Repair Technician (Former Employee) –  Provincia de PanamáNovember 16, 2017
Living overseas and working at the latin american headquaters for Dell Inc was the greatest work opportunity after retiring from a twenty year military career. The company provided their employees with plenty of training and the opportunity to grow within the company and the ability to move to other departments when opportunities were available
Pros
great cafeteria, excellent working equipment
Cons
none noted
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Dell Direct Store no longer
Kiosk Manager (Former Employee) –  Tukwila, WANovember 15, 2017
Dell had some issues when it came to the direct stores and have since shuttered them. Poor management and lack of pay were biggest contributors to their problems.
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This is an exciting field to work in
Asset Protection Services Coordinator (Former Employee) –  Austin, TXNovember 15, 2017
Be ready for fraudulent credit requests' especially from New York. You learn how to read reports and know what to ask. Management was great with the APS Department.
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great brand name
Account Executive (Former Employee) –  St. Louis, MONovember 15, 2017
Great brand name - can get a meeting wtih almost any customer. The key is your account base and geeting your specialists into all your accounts. The role of the AE is to oversee all the sales aspects within the Dell family of products.
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Just ok
Convergys Case Manager ~ Tampa (Former Employee) –  FloridaNovember 15, 2017
To be clear, I worked for a BPO of Dell and the oversight of the 3rd party support was pretty minimal. As a result, these large BPO companies enjoy sucking every drop of productivity out of their employees for minimal returns.
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Good Pay, Poor customer service
Customer Engineer (Former Employee) –  Dallas, TXNovember 14, 2017
Reviewing as a legacy EMC employee. Dell is only focused on the bottom line. Customer service roles are no longer valued as they were at EMC. Employees seem expendable and will be outsourced or contracted out if possible.
Pros
Pay and Benefits
Cons
Poor Customer service, Jobs being outsourced or contracted
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Dell is about the bottom line for them and too many levels of management
Project Management / Team Lead (Current Employee) –  Draper, UTNovember 14, 2017
Too many managers that do not come from the inside so not only do they not understand the job they are managing they are turning the culture to Jr high back stabbing.
Pros
They pay on time.
Cons
Benefits were much much better before the merger of Dell, and EMC. They say growth opportunities but I haven't seen it happen for anyone.
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Overall rating

4.0
Based on 6,075 reviews
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Ratings by category

Work/Life Balance
3.9
Compensation/Benefits
3.9
Job Security/Advancement
3.4
Management
3.6
Culture
3.8