Business Development Representative (Former Employee) – Herndon, VA – November 9, 2017
I loved the culture and people that I worked with at Dell. Everyone I met was supportive, even in a sales environment. The only thing that I really struggled with here was the difficulty of the position. Sales is just not a field I believe I can succeed in, but others certainly could.
Customer Experience Consultant (Current Employee) – Round Rock, TX – November 22, 2017
Dell has a reputation, well-earned, for being a hard place to work. Dell prides itself on being "direct" - meaning people who rise to the top of the stack can tend to be very forceful in their demeanor. Nice guys finish last in that type of environment. The culture is changing, but slowly.
Effectively articulate the value proposition associated with Dell’s products and services. Responsible for driving inbound and outbound calls, emails, and proposals to focus on maintaining and expanding business relationships as well as gaining market share with existing and new customers
Not unlike any other sales person day in life at other companies I have worked for namely IBM, Oracle and Symantec. EMC at the time I worked for them - was very successful in Storage and Backup and Recovery markets.
Demand Management Process Owner (Current Employee) – Southborough, MA – November 17, 2017
Dell is trying to reinvent itself - thus the merger with EMC. While the merger is presented as being of "equals" - and the executive management may believe that - lower level legacy Dell and EMC staff are at odds. EMC was the more technically advanced company and knows how to drive the change the combination needs. Legacy Dell was very manual and many of their processes are outdated and inefficient. Legacy Dell staff are actively resisting change - even that initiated by their own management - and work to drive out legacy EMC staff. This creates a dysfunctional and hostile culture and produces no improvements or value for the company.
I am hopeful that this will change and the resistance will be pushed out and the combined company will move forward together. I have my doubts though and believe I will find better opportunities at other companies.
NttData-customer service rep (Current Employee) – Oklahoma City, OK – November 16, 2017
Business managers oversee the activities of workers; hire, train and evaluate new employees; and ensure that a company or department is on track to meet its financial goals. ... In a smaller company, the production manager might perform these activities herself.
Business Systems Advisor (Current Employee) – Plano, TX – November 16, 2017
As part of the services team (now NTT data), our support team provided app support for dozens of hospitals. Each hospital/organization had different policies and workflows so the majority of your day was spent trying to wade through the BS so one could actually tackle the technical issues. I don't see how they make money considering the amount of time wasted every day on navigating the red tape (prob why they sold out). Pay is decent and some of the higher up managers are awesome, but you rarely deal with them soooo.. PTO/benefits are also well below grade compared to any local hospital in the area. Basically on par with local unskilled labor (factory work, etc).
Unorganized, poor low level managers, red tape in daily operations
Computer Repair Technician (Former Employee) – Provincia de Panamá – November 16, 2017
Living overseas and working at the latin american headquaters for Dell Inc was the greatest work opportunity after retiring from a twenty year military career. The company provided their employees with plenty of training and the opportunity to grow within the company and the ability to move to other departments when opportunities were available
Account Executive (Former Employee) – St. Louis, MO – November 15, 2017
Great brand name - can get a meeting wtih almost any customer. The key is your account base and geeting your specialists into all your accounts. The role of the AE is to oversee all the sales aspects within the Dell family of products.
Convergys Case Manager ~ Tampa (Former Employee) – Florida – November 15, 2017
To be clear, I worked for a BPO of Dell and the oversight of the 3rd party support was pretty minimal. As a result, these large BPO companies enjoy sucking every drop of productivity out of their employees for minimal returns.
Reviewing as a legacy EMC employee. Dell is only focused on the bottom line. Customer service roles are no longer valued as they were at EMC. Employees seem expendable and will be outsourced or contracted out if possible.
Pay and Benefits
Poor Customer service, Jobs being outsourced or contracted