Productive and Fast Paced
Sr. Assoc. of Customer Service/Provider Services (Current Employee) – Quincy, MA – August 19, 2016
I take calls and speak with the staff at hospitals and doctors offices regarding claims and benefit questions all day. I have worked in the same building for 18 years, in a Call Center, it started out as Harvard Pilgrim Health Care, then a new Company took over the Call Center (Perot Systems), and then (Dell Services). It's a wonderful and exciting place to work for with our leaders, they are always trying to work on different ways to keep the up the moral. My co-workers are super to work with. The hardest part of the job can be when the systems are slow or down, when we can not help the caller. It can be a fast paced or somewhat slow on certain days, over the years I have learned to communicate better and be even more helpful with Providers, Patients, Co-workers and our Leaders. The most enjoyable part of my job is to really resolve the issue in one call.