Client Technical Support Associate (Former Employee), Hyderabad, AP – November 4, 2013
• To provide technical support in order to resolve all software issues and isolate hardware failures of Dell Laptops and Desktops. • To help the Clients reinstall Windows Operating system and troubleshoot Windows Operating system related issues. • Networks & connectivity support for routers, hubs, switches, desktops and laptops. • Connecting different – more... hardware parts; Peripheral installation, configuration and maintenance (printer, scanner etc.) – less
Proposals Senior Analyst (Current Employee), Round Rock, Texas – October 9, 2013
Pros: excellent family environment, many dell sponsored outings, free food during busy season, games, etc.
Cons: easy to fall through the cracks, promotion based off of networking and not for job performance; lack of guidance for career growth
A typical day of work is hard to describe. The one thing I love about my job is that the structure stays the same but the specific functions change on a daily basis. I learned to take charge of my future and that valuable employees can become stagnant if they do not take their future into their own hands. The hardest part of my position is walking away – more... from my computer during busy season. It is easy to work 24 hours straight before the realization of what you have done. The most enjoyable part of my job is my team members. They are caring, kind, and contribute tremendously to the overall success of the company. – less
I am not familiar with all of the departments within Dell, but I am very familiar with the BPO department within Dell. I've worked for Dell approximately three years in the BPO department.
This department is a miserable place to work. First of all, the pay is horrible considering all of the work they give you. Secondly, the management is horrible.They – more... keep the morale within the department so low you hate to begin your work day.
I can't speak for Dell as a whole, but the BPO department is horrible. Stay away if you can. Although many of the positions are "work from home" positions, its not worth the stress. – less
a company with global business, many opportunities to meet new people.
Regional Decision Scientist Lead (Current Employee), Round Rock , TX – October 6, 2013
my work day starts very early in morning - usually first meeting at 7:30 -8am. My mornings usually full of meetings, I often have quieter afternoons which is the time to get hands on work done. I meet people from all over the world either online during conference calls or in person when there are big anural meetings. Most co-workers are nice and easy – more... going. Not much hierarchy shown in work environment. Flexible working hours, sometimes need to work extra hours to get things done before timeline.
I feel the needs to keep learning and improve myself to continue providing high quality work.
To me, the hardest part of job is to overcome time differences when conference meetings with European or Asian co-works. – less
On-line Order Distributor (Former Employee), C19 – October 2, 2013
Pros: great culture
Cons: lack of challenge
My work as an intern was not challenging but I was well aware of the importance of my role in the overall work flow. I was supporting the sales team in making their leads and further closing the sales. For an intern, I guess that was not horrible. The problem was I was in the Korea department rather than a place I could use my English on the job. That – more... led to my persuit of "American Dream". – less
Microsoft Post-Sales Support Analyst (Current Employee), Austin, TX – September 30, 2013
Pros: work from home
Cons: long commute to work
What are companies looking for? Critical thinking and problem solving... - What they are really looking for is, do their job, invent, reinvent, reengineer there job while they are doing it. All the while staying focus and seeing new possible openings for renovation.
UX Designer (Former Employee), Round Rock, TX – September 29, 2013
Pros: great compensation and benefits
Cons: poor recognition and opportunities
Dell is not the kind of place you go to for changing the world or to be recognized for your efforts in trying to do so. Satisfaction varies widely by position and management reporting structure. Opportunities are best for those with a good buddy network or a dang the torpedoes ethic. Frustration is around every corner. There are some gems and some really – more... good people, but not nearly as many as you would think in such a large place. – less
EMEA Payroll manager (Current Employee), Bratislava – September 28, 2013
Dell is huge yet growing company with a strong reputation within its sector, a company which offers plenty of scope for progression within the hierarchy. I appreciate to work for a company which nevertheless has a dynamic and progressive approach. My job is an excellent learning opportunity and I developed my skills and experience in numerous different – more... ways. I certainly very much enjoy working with others; I’m outgoing, I enjoy the team spirit and I understand the needs of others. I’m good at helping the team to see the bigger picture – to see the wood from the trees – helping them to focus on what really matters rather than getting bogged down in irrelevant detail. I’m also good at helping the team to spot flaws in our approach – and potential problems and pitfalls. I do have a talent for liaising between different stakeholders /or team members and setting up the productive cooperation. Careful planning is critical to my ability to get things done: planning, organization and action. I rely heavily on my Time Management skills to identify my priorities. Less important items I will either postpone, delegate or, if I am unable to clearly identify the benefits, remove from the list completely. While I have a very heavy workload to juggle strict Time Management enable me to always keep one step ahead and to ensure that nothing slips through the net. I’m very results-driven. Doing a good job and achieving the desired end result is my primary motivation. It’s very rewarding working closely with the team who share the same common goal. I like to take on a challenge; I like to rise to that challenge as part of a concerted team effort – and I naturally appreciate it when job is well done. This job gave me the opportunity to use my creativity. I’m certainly able to think laterally and to be inventive in terms of finding solutions to problems. Payroll management isn’t generally seen as a particularly creative profession but I have nevertheless used my creative abilities on numerous occasions, for example converting old manual systems of reporting to highly automated – and much more accurate – spreadsheet based systems. This saved myself and my team a considerable amount of time in the long-term as well as meaning we were less exposed to the professional embarrassment of errors in calculations. I’ve had to deal with numerous conflicting demands on my time – and often very limited resources. With careful planning and organization you can normally reduce the pressure you are under – but there will always be factors at play which are outside of your control. Personally, while it makes a nice break to have a few pressure-free days, I generally thrive under pressure. I use it to help channel my energies into accomplishing as much as possible. Naturally, there are sometimes occasions when the pressure I’m put under is excessive and this can be stressful. However, I’m sufficiently experienced to appreciate that there is only so much you can reasonably be expected to be capable of and the solution is not to panic but to remain focused on delivering your very best. – less
Program Field Services & Work Force Management (SaaS)
Business Intelligence Analyst (Former Employee), Round Rock, TX – September 25, 2013
• Presented global operational performance reports and benchmarking analysis to Pride and Customers' Senior Management using Digital Fuel and Oracle BI, SSRS reporting tools. • Established standards and technical specifications suggestions for drilling rig systems performance improvements meeting global industry standards, classification requirements, – more... and regulatory requirements. Evaluated asset performance and identified improvement opportunities. – less
E-Business Senior Analyst, Premier Online Business (Former Employee), Round Rock , Tx – September 22, 2013
The goal of the premier helpdesk team is to work with account managers to resolve issues with customer premier / B2B stores and thus provide superior customer experience. Possess in-depth knowledge of applications in the Premier space such as Premier Portal, Maintenance tools (including config tools, S&P tools), B2B, Configurator, E-support, S&P, DOMS, – more... Talisma, Kana and My Account. – less
Buisness Systems Analyst (Former Employee), Round Rock, TX – September 20, 2013
You are always wondering if today will be the last day I walk through the doors. This happens no matter your performance, you can get a rockin performance review one day and then be told you have so many days to find a job. A person should not have to live like this. Dell is becoming known for recurrent and regular layoffs...
Customer Account Executive II (Former Employee), Nashville, TN – September 20, 2013
Typical day at Dell
•Handle inbound and outbound calls from current and potential customers
•Leverage customer loyalty by initiating relationship-enhancing sales conversation
•Assist customers with problems, complaints, returns, mail-in-rebates or any other customer service related issues
•Assisted individuals and small business clients with placing – more... orders, networking set up and overall long term needs
What I learned
• The ability to actively listen to the customer and reviewing their account to position products based on needs and benefits.
• How to deal with the ambiguity of a call center • How to manage the stress of meeting the required daily and monthly metrics.
The hardest part of the job
• building rapport, and convincing the inexperienced customers that you are the professional, when the customer has a predetermined price they want to spend, however the price they want to pay is not enough for their business or personal needs – less