Reconcile customers that have rolling balance forwards and work with Internal and External customers to bring resolutions to accounts. Solve customer concerns via email, fax or phone.
Manage the Delinquent List and send Delinquent/Termination Letters.
Manage a list of customers that pay by ACH Debit.
I learned Microsoft Excel and their computer systems.
I loved working with the different parts of the company they were friendly and helpful.
The hardest part of the job was not being able to complete some of the discrepancies without having to have others do some of corrections and have to wait till the next statements to see if they were completed correctly.