Fast-paced work in a solidly established industry working to innovate
Project Manager (Contract) (Former Employee) – Seattle, WA – June 5, 2017
Communication with some managers and directors could be improved by putting themselves in their employees' shoes, and hearing how their words/directions/reprimands in front of others may be interpreted. The general workplace culture I encountered was worry that no matter what a good job you do, your job could be eliminated at any time. Permanent employees receive a great benefits package. I enjoyed the team I worked with, and was sad when some were eliminated.
Data Entry (Former Employee) – Colville, WA – July 19, 2017
My training at Delta Dental was barely a week. Then I entered dental claims into the system. Then I was processing claims, without the proper training. I had to ask co-workers how to process claims correctly.
Sales Data Entry (Contract) (Former Employee) – Seattle, WA – August 4, 2016
As a contractor, I expected to be treated as less than an employee, but the operations department was wonderful. I worked hard here, trying to improve my efficiency, as well as reviewing the processes involved to make improvements. I was able to save one person about 5 hours per week through technology and a new process.
Management was excellent, My boss and his assistant made sure I was included in lunches, after work dinners and permitted to go to the holiday lunch.
My co-workers were great, it was easy to get help and they were very supportive.
Good environment, well treated, great coworkers
Some employees were overworked and stressed during the peak season.
Service Specialist (Former Employee) – Spokane, WA – June 7, 2016
When I worked here I didn't feel like I was being talked about behind my back I was able to schedule personal stuff within reason everyone here was glad when they were advancing in the company they had learning chances when you wanted to learn about a different department you were able to ask question without problems I wish I still worked here.
Accounts Receivable Specialist (Former Employee) – Seattle, WA – May 12, 2015
Reconcile customers that have rolling balance forwards and work with Internal and External customers to bring resolutions to accounts. Solve customer concerns via email, fax or phone. Manage the Delinquent List and send Delinquent/Termination Letters. Manage a list of customers that pay by ACH Debit. I learned Microsoft Excel and their computer systems. I loved working with the different parts of the company they were friendly and helpful. The hardest part of the job was not being able to complete some of the discrepancies without having to have others do some of corrections and have to wait till the next statements to see if they were completed correctly. Loved reconciling.