DELTA DENTAL Employer Reviews

Management was fair. Co-workers were highly professional and talented. Hardest part of the job was the long hours, weekend and holiday work schedules.

DON'T! WORK HERE! THEY HIRE YOU ON A MONDAY AND FIRE YOU ON A TUESDAY. WITHOUT WARNING AND WITHOUT A REASON. THIS IS THE ONLY PLACE I HAVE WORKED AT WHERE NOBODY! WORKS THERE LONGER THAN 1 YEAR! THEY FIRED AT LEAST ONE PERSON PER DAY WHEN I WORKED THERE, THEY WOULD SEND OUT A COMPANY EMAIL LETTING YOU KNOW THE PERSON NAME, AND DEPTARTMENT AND TELLING – more... THE PERSON WAS TERMINATED. EMBARRASSING! I WORKED IN CLAIMS PROCESSING, THEIR QA IS 98% , SO IF YOU DID 100 CLAIMS, PROCESSED 1! INCORRECTLY EVEN THOUGH IT WOULD TAKE YOU LESS! THAN 30 SECONDS TO CORRECT IT. YOU FAILED QA FOR THE DAY! IF YOU DID THIS 2 DAYS IN A ROW YOU WERE FIRED! POINT BLANK PERIOD! – less

This team is a great one to work with. Very down to earth people with a great attitude and a very real sense of humor. The company has a very high retention rate for employees and some have been there as long as 40 years. The culture is thriving there, feels more like a family than a place to work. I hope that in the future, I can work for them again.

great atmosphere to work in great temperature and environment

This is basically insurance company. Handling the claims information and processing claims and premiums. Converting application from AS/36 to Oracle dB, check the output with mainframe and AS/36 with the new reports and forms developed in Oracle and Developer 2000. Here data will flow between three systems namely mainframe (TOD), AS/36 and Oracle. Reports – more... developed different systems should match each other – less

I loved the environment however with untrained managers the moral is low.

I would handle calls from dental offices as well as the patients. Give then information on their dental claims and or a referral to a dentist office. Hardest part of the job was when a claim was denied trying to explain why it was.Also irate customers.

Great Place to work, High demanding call center. Very good place to work and everyone is really nice there.

Productive company, learned to apply my knowledge of the computer to my workday. Received training in the different jobs I held over the 20 yrs I worked there. Enjoyed my co-workers and the management team. The worst was the day I left. I enjoyed working with the CEO and CFO and the Board of Directors. I was given the chance to take some Excel and Word – more... classes to further my knowledge. – less

Routine Data Entry makes this work easier and working with diverse people with different ethnicity makes this company a place to work for everybody.
Well trained management, and employess

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.

A great company, fantastic training program and the benefits that were offered to the clients was a plus.

We answered a very high and steady volume of calls on a daily basis. I learned a lot about dental insurance. There was no hard part about this job, and the most enjoyable part of the job was being able to help customer with their needs.

Manage and oversee quality assurance analysis in the design, development, and execution of all quality reviews, including analyses of results to determine root cause for improvement.
Analyze and research intermediate to advance level claims processing issues.
Coach and evaluate staff on performance; complete performance reviews.
Prepare routine and – more... special reports.
Train and develop knowledge and skills for testing of the staff.
Establish performance standards for production quality and quantity of work with operations to incorporate quality assurance.
Process invoice approvals for respective cost centers’ products and services, and maintain related files.
Prepare routine and special reports.
Analytical and problem solving skills
Educating employees on proper ergonomic principles.
Supplies Order
Maintenance repair – less

Really enjoyed working there. Learned a lot about how dental benefits work internally. Learned how claims are processed. Enjoyed working with my co-workers and learning from each other. The most enjoyable part of the job the potential for advancement.

Great company to work for, I worked at company in 1992 thru 1994 as the Auditor.

My work day consist of Collaborating with Contact Center, professional Relations, Network Development Enrollment and Compliance to ensure all member related functions, outreach and issues are handled in an efficient and timely manner. I provide a high level of customer service and analytical skills and documentation to ensure member needs are addressed. – more... I assist with Coordination of services for special needs children, educating members regarding benefits, claims issues, complaints, grievances and outreach. I actively assist in the monitoring and documenting member complaints and appeals through completion. I assist with coordination of accelerated services for certain groups through referrals for specific regions of the state and member transportation, hospital care and community resources for non dental services. I absolutely love what I do and feel I'm truly helping people in the community. My co-workers are fabulious and we all work well as a team. – less

Answered medical quetions. Review claims and sent out information to peoviders and clients.

INSURANCE COMPANY THAT PROCESS INSURANCE CLAIMS SO THE WORK CAN BE REDUNDANT

Answer phone lines, check elegibility medical and insurance. Open new chart look for charts, Recalls send post cards. Confirming appointments, Call patients.