Training was supposed to be fun and everything ended up being a joke and they cut you for no reason at all. No job security. Taking full advantage of employee at Will law in new Hampshire. Should have listened to my gut about this company when started.
Typical collection agency, no opportunity for advancement, poor benefits, lousy management and negative work environment. It was very stressful, there was an extremely high turnover rate, the only people properly paid were directors and owners, everybody else was expendable. This is a call center where majority of the time people are low class and yelling over each other.
you can get a job here with no experience
pay, benefits, managers, no career advancement, negative work environment, stressful job
Student Loan Collector (Former Employee) – Phoenix, AZ – November 14, 2015
log onto computer and start making calls. learned that students don't pay their loans back. management lies about earning potential.co-workers don't last more than 60 days. hardest part not having my files garnished thus taking my commission. enjoyable part going home.
company lies about future projects that never materialize.
Good working envinroment and fair bonus structure to compensate over achievers.
Collections Specialist (Current Employee) – Chelsea, MA – April 27, 2015
A typical day a work includes inbound/outbound calls, follow up on required documents & portfolio maintenance. I learn a great deal about Federal Student Loans in a defaulted status and how to provide assistance to borrowers as they work their way through a federal debt. The hardest part about the job is the follow up required in order to recover documents. The most enjoyable part of the job is the satisfaction that comes knowing you are helping someone get out of debt.
A highly threatening and unprofessional institution.
Receptionist/ back-up A/R (Former Employee) – Vancouver, WA – March 17, 2014
The lack of organization is off the charts, but we all handled the chaos fine. I was fortunate enough to gain new skills while using those I already had. To quote the Manager..."95% of all the problems we encounter, the fires that we have to put out on a daily basis, are caused by the owner." I was very disappointed in the lack of professionalism on the owner's part. I really enjoyed my coworkers, though, and the daily challenges that were presented to me. It all kept the job interesting and engaging.
small business with family atmosphere.
lack of professionalism among owner, lack of overall management, lack of follow through.
COLLECTOR (Former Employee) – PHOENIX, AZ – March 18, 2014
I have never worked for a place that has been so horrible with management and just everything in general...... All you do is skiptrace all day, barely make contact and they know you can't and they get mad at you if you don't talk to anyone..... I haven't learned didley squat from working form there... The only good thing about it was making new friends and the trainer who trained me..... I worked there not for very long and they have some point system that no other company I ever worked for has had and after 5 points they let you go... So many people walked off the job or quit because of that place.... One bad thing is you will be working an account for awhile and then someone on another team will snaked it from under you and get the credit for it..... Place is horrible..... You work 4 hours without a break.. How do you even function after 3 hours without a break..... Like I said it has got to be the worst place..... Or you would be working your tail off to find someone like where they work, live or get a phone number and then after long hours of working it and calling on it, it could be a large or small amount, the next morning you come in and it has been put up for garnishment not even given a chance to reconcile the balance, bad thing is too you get no kick back from it..... The hardest part of the job is sitting there on your buttfor 8 hours and not getting stuff done or even talking to anyone..... Like I said the best part was making friends..... Another thing is that there is one person there that keeps being late or leaving early and they keep letting her come back tomore... work but if that was anyone else we would have been fired... Trust me you can tell who is teacher's pet in that office for sure..... There is one supervisor in that office that is worse then the wicked witch of the west...... Sorry I know this is long but I can go on and on about this company..... I don't see it lasting long at all....... Or even staying open for that matter.....less
Debt Collector (Former Employee) – Chelsea, MA – September 27, 2012
A typical day is calling out to debtors and processing collections. I have learned to teach a debtor how to fix their finances and debts that are owed. Management is very helpful, and teach you how to provide services for these debtors. Coworkers are very team oriented and helpful when needed. The hardest part convincing debtors to pay debts that are owed to benefit their future loans. The most enjoyable is staff meetings.
Store Leader (Former Employee) – Tamuning, Guam – April 18, 2012
Having cashiers or attendants call out. I learned alot from this company one of them being self dependant. Tough management when it needs to be. Working together as a team and making it fun and enjoyable. Having to answer to the boss when things go wrong or when your fellow co-workers don't follow rules or duties given to them. Most enjoyable part is when everyone works together and you hear no complaints.
Good workplace for people who needs a job with a decent pay. Very flexible with the hours. Co-workers are awesome. Customers are friendly. Hardest part i would say is the benefits. Enjoyable part is knowing your customers and having them always come back.
Great training and coworkers, lousy everything else
Collections (Former Employee) – NH – February 2, 2014
I've been at DMA for a few months now. The training was extensive and helpful, and I learned a lot about the collections process and about sales techniques. I felt prepared to start, which is all you can ask of a training course, really.
When I got on to the floor, I realized that the managers are managers because they are excellent collectors, but not necessarily excellent leaders. The excellent leaders are pretty good collectors, and the lousy collectors are miserable. No one explains the bonus structure until you are all amped up to start making money, and then you realize that you need to collect an absurd balance to make bonus.
My coworkers are really nice and friendly, but the nature of the job does not allow for much socialization. The managers can tell from their computers if you're not doing what you're supposed to be doing, and so if you've taken too long of a break to socialize, they'll know and not be happy.
The hardest part of the job is keeping a positive attitude when everyone is telling you they're broke, or swearing at you, or refuses to answer your calls when all you're trying to do is help them. You do have a change to help people get out of debt, but getting people to believe that you are not a scam or a jerk is challenging. From what I've seen, you can be a supervisor or a collector, and that's it... no raises after a certain time or anything. Also, there is the possibility of getting sued. Not the company, but you personally. That's not DMA though, that's the law.
It is really uplifting when you work with someone who actually wants to work with you.more...
Sometimes there is coffee available, but I hear people steal the coffee supplies and that's not cool. HR has always been very responsive, and sometimes there are pot lucks and stuff, so that's good for morale.less
great place to work with potential for great bonuses to be earned
Collections Specialist (Former Employee) – Chelsea, MA – August 21, 2014
I had to call up debtors and get them to pay their student loan debt or set them up on repayment plans to get them out of collections. It was great. The hardest part was meeting the quota of sales every month.
if we did not meet our quota we would be terminated
collector (Current Employee) – phoenix az – December 16, 2013
All u do is skip trace on old beat up accounts an they want u to skip for 4hours straight no breaks don't want u to stand up then have the nerves to tell u to b focus can't help but b focus when u get no breaks and all u do is skip the dialer is out dated and you only on it for a hour
none working 4 hours without a break then you go to lunch