Reservations Representative Specialty Sales and Support
Requisition #: 166475
Reservation Sales Representative positions are a great way to join the Delta Air Lines team. Our mission at Delta is to build an airline operated by people whose commitment to service ensures our customers will always choose to fly Delta. We are seeking skilled customer-service professionals that are passionate about our customers and their travel needs. Ideal candidates will demonstrate the desire to make our customer's travel not only positive but memorable. This position is full-time with great travel benefits. Work at home opportunities may be available after completing a minimum of six months experience in the Call Center. Multi-lingual candidates are preferred.
Reservation Sales Reps effectively listen, engage in conversation and build a relationship with customers by answering calls in an efficient, courteous, and accurate manner. This includes identifying customer issues quickly, making quality decisions, multi-tasking and interacting with a diverse global group of customer and colleagues. Reps consistently offer additional services while speaking to the convenience of one-stop-shopping. They demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, ability to handle stressful situations, strong computer skills, flexibility in a fast-paced environment and the ability to learn quickly and think on their feet. Reps also understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements
This position requires that you must be at least 18 years of age, have a high school diploma or GED equivalent, and be authorized to work in the US. This role requires computer skills and comfort with navigating multiple applications. Candidates need to demonstrate clear, pleasant and courteous verbal and written communication with appropriate usage of grammar, tone, and pronunciation. Delta Air Lines requires employees to have excellent attendance and reliability. Additional preferred qualifications include self motivation, goal orientation, and previous experience with sales and/or experience providing excellent customer service. Multi-lingual candidates are preferred. In order to be offered employment with Delta Air Lines you must successfully pass an extensive pre-employment background check and drug test.
The starting pay for this position is $1850.00/month, equivalent to $10.67 per hour. An additional $155/month can be paid to employees who take multi-lingual calls. Upon starting you will be required to successfully complete 5 weeks of classroom training followed by 10 weeks of on-the-job training. Employees are required to pass exams during classroom training to continue employment. During training and your first 6 months of employment, schedules and days off are not flexible. After completing training, you will be assigned a shift and days off based on our operational needs (typically a PM shift with midweek days off). We are open 365 days a year, including holidays. Provided you meet job performance expectations, you can be awarded a salary increase at 6 month intervals for the first one and half years and then annually through completion of 10 and a half years of service.
You must apply via the link below. Emailed responses will not be considered.
As an equal opportunity employer, Delta Air Lines recognizes that our strength lies in our people. We are committed to diversity.