Fast paced and demanding but rewarding and enjoyable.
Pros: great flight benefits, able to trade shifts to be able to travel
Cons: to many part-time employees
Delta Air Lines was fast paced and challenging but a great place to meet interesting people from all over the world. Delta's mission was to provide exceptional customer service and therefore ensured that all employees attended workshops to enhance their customer service skills. The station manager led by example. He was positive, enthusiastic, energetic and he encouraged the employees to perform exceptionally well. He constantly rewarded his employees for job well done. Teamwork was a must in this fast paced industry and everyone worked together to accomplish goals. The biggest challenge of the job was re-accommodating passengers when flights were cancelled or delayed. What I enjoyed most was knowing we could depend on each other to get the job done in the most challenging times.