A great company with a long standing profitable history and excellent benefit packages.
Pros: free and discounted travel in the world, profit sharing, credit union, insurance benefits, varied savings plans
A typical work day began with a briefing concerning any procedural changes. The airline industry is an environment that is subject to constant change and you must remain flexible to respond to those quick changes. Your computer, your telephone and your headset are the three most important tools you utilize. Schedule flexibility was a definite plus, the ability to trade days or shifts allowed for better work-life balance. Management embraced the overall mission statement of the company, therefore there has never been a need for unionizing. When you interact with the general public, some customers can be difficult, but if you remember that this is not personal, keep a smile in your voice (because in a call center environment you don't have the luxury of eye contact), avoid using word ending in n't, (can't/don't). Always think in terms of what you CAN do for the customer, and offer other travel alternatives, dates or times. Delta Air Lines had the luxury of recruiting the best candidates, therefore I felt privileged to be a part of the Delta Family, and it was just that, A FAMILY. Of course, the travel to points all over the world was one of its greatest benefits.