8 hours of answering phone calls from people that barely know how to work devices they were intended to use. Mundane issues that never get resolved by level 3. Everything is almost tribal based knowledge and not documented.
The ability to take on multiple contracts is a certain trait one must have, I have been able take on more than 3 different contracts at one time, answering emails and phone calls as they come in (sometimes at the same time). Nothing new was learned at this company.
Management is just as lost as it's employees. Unsure of what the next complaint about our team will be, or who will be laid off next. False hopes of advancement within the company. Hardly any communication from upper management.
My coworkers are the best part of this place. Keeping it some what enjoyable for the team. Speaking badly about management is high in regard.
The hardest part of the job is dealing with the employees of the contracts we support, and that companies management, as well. We as a TECHNICAL service desk should not have to remind the companies employees that THEY as a company are doing a referral all month. I am here to fix the issues you have so you no longer have them. I do not have the time to make you aware that you have a referral program to take advantage of, when it is not even my company.