No parts,no training,no quota,no wonder.
Field Service Technician (Former Employee) – Coppell Tx – May 7, 2012
They want a minimum of 5 calls a day. Much of your day is spent looking for parts on the internet or running around town to meet another tech for parts. At least once a week you can be assured of standing in front of a machine that you have never seen before as they try to take care of seven different manufactures. Do you know how many times manufactures change their part numbers?
Many calls back to the parts department and manufacturer before you get it right. I missed many a lunch jumping through hoops for this company.
Also very top heavy in management. They are run by Global Imaging. Which gives them another set of eyes (3 state away) to watch you. They can track where ever you are. They have a screen on the wall with your name on a car showing where you are. If you take too long trying to find a part,which is normal, Global will be calling your Supe to hurry you along.
Needless to say you can't build up much proficiency working on the equipment under these conditions. It becomes a 3 ring circus which leads to mistakes and call backs. I had one friend their that had to start going to a shrink it was so bad.
Once I left the company I noticed my stress level go way down. Never again will I work for a company like this.