The people are definitely world-class, and we are lucky to have a culture that appreciates innovation - even at the expense of mistakes! Great reminder to leadership team - we all need to be out on the floor more consistently.
Granted, the new compensation plan based on production was a change for many, but we've seen our team realize gains in their overall compensation. A lack of organization is certainly not something we want to hear, I appreciate the insight & assure you we take this seriously.
Thank you for the objective and constructive feedback! Diversity is a core value for Dental One, to see it mentioned here is truly rewarding.
The training initiatives are being expanded and supplemented in 2017, with a plan to help us scale successfully alongside our rapid growth.
As you noted, the senior leadership has been completely overhauled in the last couple years; the C-Suite and Executive team we have in place now is different, but tremendously talented.
Love to see you mention your rise through the ranks, that's a success story we would always like to replicate! Thank you for your 3 years! If you have any other comments or feedback, email me directly! firstname.lastname@example.org
It has been challenging to implement new software while keeping our billing error-free, but I do know the individuals in our billing department to be extremely hard-working and committed to a goal of providing great service. Unfortunate that your experience was not a positive one.