Distribution Agent, Ft Collins/Loveland - April 1, 2016
Too many hours. Agents would work nights to ensure distribution, work during the day to ensure customers were taken care of. Zone managers are great people, easy to work with. Carriers are amazing. The industry is not very modern and therefore; has been consolidating for years. This actually works well for everyone, but the budget has also been cut until it is hard to retain carriers which makes if hard to maintain customer service.