Pros: Excellent teamwork, open and friendly workplace
Cons: Far too much bureaucratic red tape, politicking, and silo'd structure
This was my first experience working for a Federal agency, and I wasn't as prepared as I thought I was for the level of bureaucratic red tape. The IT division of the USDA is extremely silo'd - in my opinion this leads to a great deal of the issues I confronted with efficient and effective troubleshooting, system administration and project management.
On the other hand, within my team on the Service Desk Organization, we were a highly supportive and enjoyable team to work with. Within the limitations of our purvue, we were efficient, effective, with a great deal of mutual support - no one on our team was afraid to ask for help, and everyone willingly dove in.
Were I offered the opportunity to return to the SDO as a direct Federal employee, or via a more reputable contracting agency, I would do so without hesitation.