Department of Economic Security Employer Reviews

I only have good things to share because my work experience was great. Everyone in my office was a teacher and always willing to help. The hardest part of the job was not being able to help people. I enjoyed life celebrations with my office and serving the people.

Although work at the Department of Economic Security can be a bit overwhelming, the staff and supervisors are very helpful, and the job is all worth it.

Enjoyed helping the public with Arizona State Benefit System.

A typical day at work was attending clients by helping them with their applications.

preparing legal documents for the Attorneys General office of Arizona
communication with child support clients/guardians/ other states by phone or written correspondence
heavy case load assigned to each officer
time sensitive assignments

A Typical day of work was meeting with the Supervisor before I conducted Home Visits to my clients, write case notes, court appearances, CFT at Clinic where clients meet and talk about their needs.
I learned that you have to make sure that the children are safe at home and no risk will be develop.
My Supervisor was very helpful with me, took time to – more... teach me all the policies and rules of the Agency and took time to speak with me when I have questions or concerns.
All my co-workers were helpful too, I had a mentor who was always ready to answer any questions that I have.
The hardest part of my job was remove children from their homes and put them in Foster Homes.
The most enjoyable part of the job is seen children reunificate with their families.
I'm still confused why I was Lay off after my Supervisor stated that I was doing a good job and also after I completed all my Core training. – less

There are some nice people that work here, I learned how to talk to people better, my co workers are great, the hardest part of the job is when you come across an issue that you haven't worked before.

A typical day at workforce involves: Provideing Customer service, Unemployement, job services, orientation every Tuesday and Wed. Our management is just great ,always willing to help out or maybe asking if everything ok. Working with my co-worker is wonderful because we all pull together as a TEAM . The hardest part of the job is makeing sure that I – more... am getting to and careing for as many customer as possibe. Serviceing the public is not hard at all, The most enjoyable part of my job is to know that you have provided a service for an individual and know that you have satisfied or made that person day. I really enjoy my place of employment. – less

My typical day at work consists of arriving at my office and checking my caseload to see which client is due for an appointment. If they are, I will make that appointment and drive out in to the field (which most of the job is out in the field). When meeting up with my clients, we discuss the delays and needs of their child that is developmentally disable – more... and assess for the appropriate services. When arriving back at my office, I will authorize their services and broadcast for agencies. I have learned quite a bit in this job, and I do feel that each skill could be applied to every career that you get into. You will learn how to organize, how to communicate with the public, how to make difficult decisions, and to work in a time effective manner. The management is especially helpful and are always welcoming in lending others a hand. The hardest part in my job, is as stated before, making hard decisions. It is especially hard to arrive at a family's house and decide to cut services based on your assessment, or ask question which could be sometimes intrusive and personal. However, the most enjoyable part of my job is meeting with my clients, and getting to interact and communicate with their children – less

Daily task would change each day. Our office had 4 customer service representative including me providing service to 150 clients on a daily basis. It was a very fast pace office with a great deal of applications to be processed. My co-workers and I worked very well with each trying to complete as much task we could in one day. Most of my daily tasks – more... include opening and closing office, greeting each client who walk into the office, process new client applications, gathering information via a telephone call, scheduling appointments, interacting with clients to provide them with service, issuing EBT cards to clients, maintaining client records by updating application information, organizing the daily EBT log, completing daily reports for the supervisor, collecting and recording finger prints, interviewing and assisting each client with the best customer service. – less

Responsible for working the front office, registering
Applications; also notified the client of their upcoming appointments. Received telephone calls and referred contacts to the appropriate staff member; performed various clerical duties as assigned; established and maintained filling of Aztec records; Routed and distributed incoming and outgoing correspondence – more... to staff and sites. Communicated effectively in both oral and written form; follow established guidelines, rules, regulations, procedures and operations; methods and deadlines. – less

My day would start by reviewing how many claims and phone interviews needed to be conducted by the end of the week. The most diffucult part of the job would be not being able to provide the claimants benefits due to work history. I enjoyed being able to help a claimant in need.

DES is a secure company. This company has giving me many potentials. When I first started working for the DES I was nervous, did not know how to handle irate custoers which I thought I knew from my previous experience. I learned many people are stress because they can't pay there bills, feed there family, and have no job. I learned many customer does – more... not like to be rejected. I have learned how handle a customer issue on my own with out always calling a manager for assistance.I have learned how to manage Unemployment Insurance initial claims, wage protests, appeals and interstate claims, military and federal Unemployment Insurance (UI) claims. The most enjoyable part of my job is satisfying and helping the clients of need and if cannot help nor assist that customer give them other options of information that can assist and help the customer. There are many information that is out there and many clients does not know so it makes me happy to give that assistant to the customer and they are a happy camper. The hardest part of my job having to have a customer wait for there benefits but, the best part is giving them there back pay. I enjoy working with my co-workers we all are team player and help and help each if need that help especially if they are falling behind. This company never leaves no one behind. – less

the work was hard but was rewarding. The only bad part was dealing with so many people that are angry at you.

I really enjoyed being a caregiver but i would perfer to work in a building not a home

A typical day at work varied depending on your assigned role.
I learned be understanding to the customer's needs in finding employment
Management is great and very flexable. Willing to work with you.
My co-workers are great to work with
Hardest part of the job is getting the customers to understand that they need help and guidance.
When the customer – more... that you helped gets a job that's the best feeling because you helped them. – less

working large case loads and interviewing 15+ clients a day. Taking tons of customer service/client phone calls in regaurds to their case completion and docs needed. Making calls verifying employment and living arrangements, making copies and faxing information. Helping clients and recieving verifaction for cases at the front desk. Finger printing and – more... picture taking for client's files, mass meetings for job changes and duties to be done – less

Working with the Az DES as an Officer 2 has been rewarding. I enjoy the work and working directly with the public. The supervision staff is professional as is the environment. After working in the state of Ohio and Idaho, I'm quite satisfied with my current full time position in Arizona.