Department Of Family And Protective Services Employee Reviews

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Providing support services to family members and children in need.
Family Based Safety Specialist IV Caseworker (Former Employee) –  Corpus Christi, TXApril 10, 2017
As a case worker below is just a summary of the tasks required within the job. It's a rewarding job with many task but they are all achievable. The support system of your fellow co-workers also plays a major role within each case worker's unit

l Knowledgeable in DFPS and Courts Policies and Procedures, Child Welfare Laws, community resource and law enforcement agencies
l Ability to investigate and perform routine home assessments to identify strengths, and weakness in dysfunctional family dynamics of reported abuse and/or neglect of alleged perpetrators
l Perform random oral drug screenings
l Provided education and recommendations for financial, emotional and family support
l Case documentation completed within 24 to 72 hour time frame


l Engage objectively with caretakers who have abused and/or neglected children in their care
l Worked closely with DFPS Child Placement Department to relocate children removed from abused caretakers
l Completed appropriate affidavits, safety plans and removal paperwork with approved Kinship Placement and designated Foster Care Agencies
l Transported to children to placement agencies within State of Texas Region 11
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Productive work environment; Team building promoted
CONTRACT TECHNICIAN III (Former Employee) –  Austin, TXMarch 26, 2017
Face pace work environment. Management promotes team building and career advancement. A typical day includes reviewing and auditing contract applications for potential contractors. The hardest part of the job is denying a potential contractor because they don't meet the criteria for a contract. The best part of the job is knowing that every time I grant a contract, I have helped the aged and disabled get the services they need.
Pros
Team building activities such as ping pong tournaments and pot luck luncheons
Cons
No cost of living raises or bonuses
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Poor State Level management
Investigations/FBSS Supervisor I (Former Employee) –  Tyler, TXMarch 23, 2017
DFPS is an organization with good intentions but fails miserably at execution. The department's hiring practices fails to properly inform new hires of the demands on their time which creates issues with balance between work and life. The department places too high of a workload on the understaffed investigators and caseworkers. Turn over is extremely high. Low and midlevel staff do not receive any support from State and will be quickly thrown under the bus.
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Demanding!
In Home Specialist (Former Employee) –  Houston, TXMarch 23, 2017
The job is very demanding. You are giving limited training. You mostly learn everything when you are on your on in the field. You are expected to close cases immediately. The agency expects you to have a low caseload of 30 or less cases. The job is frustrating. In certain units there is no team work or poor communication from management. Social workers expect for APS workers to help with placement. Sometimes you have to do a lot of work just for one case. You are zone to certain zip codes. Workers are expected to document as you go. When you are on call expect to be on call 24 hrs. I felt I didn't have no life. It's like the client's problems became my problems. Clients are constantly calling you. If you have a P1 you must go see them immediately. If you do overtime is paid in compensation time. This job is good for people who don't have kids or if their kids are grown.
Pros
Flexible schedule and several paid holidays
Cons
High caseload, poor management and poor training.
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Honest Days Work
Conservatorship Specialist (Current Employee) –  Waco, TXMarch 9, 2017
The agency will definitely provide you with a varied working foundation that one can use in future positions. The workload is high and you must be able to utilize strict organizational skills in order to address all tasks. The benefits and flexibility are great.
Pros
Benefits, Knowledge and Flexibility
Cons
Workload Balance
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Beware, do not work for DFPS
licensing (Former Employee) –  Austin, TXFebruary 28, 2017
Watch your back. The staff will get rid of you. If they do not like you. The staff will use you are not fit for this environment. The staff will use you are on probation to get rid of you without a notice.

Be very careful.
Cons
no mentor or trainer.
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Comment – March 2, 2017

So true!!! Watch your back.

DO NOT WORK FOR THE STATE OF TEXAS.

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Productive and rewarding
Night Response Investigator (Former Employee) –  Fort Worth, TXFebruary 20, 2017
Child Protective Services (CPS) Investigators investigate claims of child abuse and neglect. They have the difficult task of figuring out what happened and predicting what will happen in the future. CPS receives and investigates reports of abuse and neglect 24 hours per day, every day of the year.

A CPS investigation includes interviewing and gathering information to see if abuse or neglect happened and if intervention is necessary. The investigator considers both risk and safety issues, and may recommend services for the child and family to reduce the risk of further abuse or neglect.
Pros
State Benefits
Cons
Possible long days
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God Work Environment
CPS Investigator I (Current Employee) –  1340 Airport Commerce Dr, Austin, TXFebruary 17, 2017
Friendly work environment with workers who are willing to help. Busy offices with consistent opportunities for advancement.
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Interesting and fast paced
Case management (Current Employee) –  New Braunfels, TX 78130February 8, 2017
Very fast paced. I learned a lot about case management, family dynamics, and child development. I really enjoy the team environment and the other caseworkers.
Pros
Flexible schedule
Cons
Time restrictions and deadlines
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N/a
CPS Investigator II (Current Employee) –  Dallas, TXFebruary 8, 2017
Child protective services is a difficult place of employment. Workers are over worked and under paid. There was an increase of salary however, with more money comes more responsibility. There is no balance between work and our personal life. I love working for CPS however, with my current situation it is not working out as planned. The department is a great opportunity to get your feet in the door.
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Training was the best part of this job.
Investigator II (Former Employee) –  Houston, TX 77027January 31, 2017
Training aspect of job was very detailed and defined. The actual job was in line with the training but supervisor and co-workers were a different story, very cliquish mentality and not willing to help others get acclimated.
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A real work experience
Social Work Intern (Former Employee) –  Puerto RicoJanuary 24, 2017
Great place to learn about the real way the goverment offices work.Helping people out getting the help they want and finding out how ti get it for them.
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never ending job
Child Protective Services Special Investigator IV (Current Employee) –  Livingston, TXJanuary 23, 2017
busy days, must be dedicated to safety and well being of children and building the family strengths
can be stressful and thankless
but rewarding in its own way
Cons
stress
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just a volunteer
Volunteer Work - Non-Profit - Social Services (Former Employee) –  Texarkana, TXJanuary 18, 2017
provides many helpful services to families in need. I was only a volunteer for a community out reach. The community coordinator was constantly swamped with work.
Pros
fullfilling
Cons
lots of red tape
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Good Job
Child Protective Services Investigator (Current Employee) –  Austin, TXJanuary 6, 2017
The job was working well for me.Could relate to workers. Was a very meaningful experience where I learned about documenting and managing a caseload. It served as good introductory experience into the work world.
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Great construction company
Laborer (Former Employee) –  Austin, TXDecember 28, 2016
Great people to work with! All the co-workers enjoy their job and it is never a dull moment with them. Great team to work with. I only worked there for a month so there is not much I can tell other than they treated me well.
Pros
Great ours and Pay
Cons
n/a
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Typical State Job
Conservatorship Worker II (Former Employee) –  Houston, TXNovember 29, 2016
Worked as a CPS caseworker. Very detailed and involved work. Is flexible, but when duty calls you have to be there. And at the end of the day, the judge (State) has the final say in the case.
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Stressful long hours
CPS Investigator (Former Employee) –  Houston, TXNovember 23, 2016
As a CPS investigator you have no life. My supervisor did not help me at all!!!!! unrealistic expectations. I work Monday through Sunday 8a until 1a!
Pros
Benefits
Cons
revolving door for many workers, supervisors are incompetent
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Good entry level job
Child Protective Services Social Worker II (Former Employee) –  Austin, TXNovember 14, 2016
Very good place to start when you are entering social work field. protecting the unprotected. determining appropriate resources for the vulnerable population. making a difference.
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The job sucks!!!
Investigator (Former Employee) –  Dallas, TXOctober 30, 2016
If you enjoy being overworked and graded on a number system based on how quickly you investigate and close your cases, and have great car insurance due to the high risk of being in car accidents more than once due to always being in the field then have at it!!!!
Pros
Their are no pros. Prepare to work your butt off!!!
Cons
Little to no employee appreciation!!!
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Overall rating

3.4
Based on 162 reviews
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Work/Life Balance
2.8
Compensation/Benefits
3.4
Job Security/Advancement
3.4
Management
3.1
Culture
3.3

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