I have always enjoyed a office where we could have little celebrations, but this office we didn't have the space and everyone would always leave immed
Pros: talking to interesting people worldwide
Cons: having to share office work space
A typical day is receiving 20 - 30 plus calls from customers worldwide
seeking travel information to or from the US or seeking assistance to file appropriate papers to become US citizens or assist/sponsor others to come to the US to visit or marriage.
I have learned the importance of planning well in advance of travel times by making sure all travel documents are current and securely stored during travel.
Qualified and skilled supervisors were a thing of the past. Often
times an operator would volunteer to sit in the position but had no real skills or qualifications to serve.
Due to conditions of the office that looked like the aftermath of a tornado with broken and ragged blinds hanging by one side. There was no extra space to sit or lounge around after ones shift ended or take a break or eat lunch. We were moved to a newly renovated space with the same set up, having to share desk, a hotel room size fridge and one must eat at the work desk. The relationships were just casual come and go, no pass down of information from one operator to the other that I was accustomed to.
The hardest part of the job was getting the callers to accept the information given as a response to their inquiries. They would often ask repeatedly "what if" questions until they would realized that it didn't change.
The most enjoyable part of the job is to have a caller thank me for my time and help and tell me what a good job I am doing and that I need a raise. I have one caller who calls back periodically asking if I got a raise yet and that I need to be given a raise. I will go online to look up information to help the caller if need be. I feel good knowing that the caller has been satisfied as best I know how.