FYI for everyone: This Job IS the first line of defense at our international borders.
Lead TSA Officer (LTSAO) (Former Employee) – Dulles, VA – February 17, 2015
It doesn't matter to me what people may think of DHS/TSA employees but I have the highest respect for them and loved my job. The world changed on 9/11 and the USA had to make changes. It was a bumpy road at first and many citizens got angry. But it seemed to me the focus of that anger was directed at the TSA screeners. They were inconvenienced apparently not wise enough to get to the airport in a timely manner, as instructed by every airline, travel agency and travel information web site in the country. Complained about everything and only a handful were thankful.
These people are here to serve and protect us so at the next airport checkpoint you visit, somewhere in these United States, think about the oddballs suitcase on the Explosive Trace Detection table while the screener is testing it, and say a little prayer that it clears.
I hope you think of and thank those TSA screeners who may be injured or even give their lives doing that job for all of us. People may never know what treats were, are being right now and those going to be thwarted because TSA is in place. Remember – no one is perfect but they are there doing a job many others will not do and they pay ain’t that great for a job that is "Front Line Counter Terrorism".
great co-workers and airport food
potential weapon carrying homicidal maniacs and explosions, and of course the irritated passenger.
Security Officer (Current Employee) – Romulus, MI – June 1, 2015
Overall I enjoyed the job and the different challenges it brought forth each day. The interactions with all types of people from all walks of life. I learned customer service skills, patience, and time management. My coworkers overall were hard workers and a joy to work with, we mostly worked in team settings. The hardest part of the job was a passenger with a language barrier.
The health benefits
The hours and the senority list being changed all the time, along with the continual shift bid every 6 months
Master Coordination Center Officer (Current Employee) – St. Louis, MO – March 15, 2015
This position is a fast paced, busy environment with constantly evolving procedures and processes. I've learned a great deal about security reporting processes, procedures, and language within this genre of employment. Management tends to be aloof and out of touch with the people who perform the routine, yet critical portion of maintaining security for the traveling public, and the airline customers which we serve. The majority of co-workers are highly skilled, professionals with integrity and a desire to always improve upon the daily processes required for this position. The hardest part of the job is aquiring clarification of changes in a timely manner. There are some great people here from various backgrounds which includes law enforcement, military careers, business and training.
excellent benefits, good salary, great savings plan!
difficult to maintain a life work balance due to shift availability.
OFFICE OF ENFORCEMENT AND REMOVAL OPERATIONS (Former Employee) – New Jersey – May 24, 2016
The pay rate is not that bad but your retirement pension sucks. Do not get injured at work because they will reassign you and or terminate you. They do not take care of their employees and treat you as a number rather then as an individual person. I do not recommend this job to anyone.
You get to travel the world
Upper Management in HQ are so far out of the loop it's borderline criminal
good place to work when you enjoy working with the public
Supervisor / C.J. Luka (Former Employee) – Portland, OR 97218 – April 22, 2016
A typical day at work was very busy the time would go fast, I learned to deal with people on a professional basis to include irate and angry passengers. Management could be tough at times, co-workers were good to work with. the hardest part of the job is we were always shorthanded at peak times. Most enjoyable times were dealing with people and working with old teammates.
Overall the company is a great place to work for and a lot of room for many opportunities and advancement. You can get a lot of overtime plus bonuses at the end of the year for doing your job. Working at an airport you meet a lot of people from all over the world. As part of the federal government you also get great benefits.
Locksmith (Former Employee) – Anniston, AL – June 12, 2015
Started our day with a morning meeting. Afterwards pick up Work orders and put in Priority stacks. Go out and perform work orders and when finished you started on Preventative maintenance and if you had time left over you would offer your assistance in other fields. At the end of the day you came back to the shop and did your daily paperwork and turned it in.
Learned other fields of work. such as Plumbing, electrical, Hvac and general maintenance.
benefits werent great and every 5 years your contract came back up for bid.
Working for DHS/TSA is best reserved for individuals that are looking for a starting point after college, or as a decent career instead of obtaining an undergraduate degree. The work is very important, and training definitely prepares you for the demands of the job. However, it can be difficult to find value working for one of the most disliked agencies. It takes a tough mentality to work as a Transportation Security Officer, and the job should not be taken lightly.
The hours are rough and consistent, and management can be a little difficult to reach. Most co-workers are fairly kind, but like in every job there are plenty of bad apples too. Hardest part? Knowing that you are responsible for countless lives every day, and that the only way to guarantee safety is to perform perfectly. Most enjoyable? When a passenger thanks you for what you do. Many simply tolerate you, but occasionally you get to see some appreciation. And that's what keeps me going.
Full Federal Benefits, Decent Pay
Consistent unforgiving hours, difficult to advance/"Climb the ladder"
Data Entry Specialist (Former Employee) – Biloxi, MS – March 8, 2016
Playing my part in helping to rebuild the Gulf Coast after Hurricane Katrina was very rewarding. Instead of having coworkers, if was more like an extended family. As we right sized and people left it was like family leaving. Management was great, from my immediate supervisor to senior management.
Executive Assistant (Former Employee) – Arlington, VA – April 6, 2016
Lack of communication, no training, no team spirit and disorganized. Zero support throughout the organization. typical day was to support Chief of Staff( COS),Deputy Chief of Staff (3 DCOS) by DE-cluttering their outlook calendars and give support in other areas when requested. In my short-time I learned how to use Concur Traveler Software.
Lack of communication, no training, no team spirit, disorganized
Government security versus lack of innovative thinking
IMMIGRATION OFFICER (Former Employee) – San Jose – February 8, 2015
USCIS rates as one of the lowest of all government agencies in annual surveys of best places to work in the US government, and with good reason. These low rankings are a direct reflection of the mission and job duties not being matching. The immigration system is broken. It is a pure numbers game with very little training given and no budget for future training. Advancement is dependent on longevity. Whoever is willing to stick it out in a dysfunctional system gets to then supervise the dysfunction. Prosecutorial discretion is code for look the other way and get the numbers. If you want to enjoy your public service career the surveys all say look elsewhere.
Very fulfilling job; we support a great customer. But it's a service desk that turned into a call center.
Service Desk Analyst (Current Employee) – Arizona – July 4, 2016
I love my job here, and would prefer to relocate to the DC area. Would like a similar job here in the area. I am not a federal employee. I am a federal contractor, working for Phacil, on a DHS contract.
US Customs and Border Protection Officer (Former Employee) – Los Angeles, CA – July 21, 2016
Job description and job responsibilities, training, benefits and pride of what the agency does of its mission contribute vastly to enforcement of our laws and regulations enforcing trade, admissibility of persons entering the United States.
Contracting Officer (Former Employee) – Washington, DC – August 6, 2016
FEMA has a great mission! Your job makes you feel that you are truly helping the American people! During a disaster, you will put in some long days but the end result is your reward! The people are hard working people that truly want to help!
Human Resources Specialist (Current Employee) – Washington City, DC – August 5, 2016
Open seating environment with a relaxed atmosphere, varied management style but friendly and stress free dynamic.Learning how to interact with different aspects of the agency and growing in a variety of ways through work with systems and policies.