Department of Homeland Security

Department of Homeland Security Employee Reviews in United States

Found 1,368 reviews matching the search
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Learning Experiment
Security Officer (Current Employee) –  Romulus, MIJune 1, 2015
Overall I enjoyed the job and the different challenges it brought forth each day. The interactions with all types of people from all walks of life. I learned customer service skills, patience, and time management. My coworkers overall were hard workers and a joy to work with, we mostly worked in team settings. The hardest part of the job was a passenger with a language barrier.
Pros
The health benefits
Cons
The hours and the senority list being changed all the time, along with the continual shift bid every 6 months
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Overall great employer in my opinion.
Master Coordination Center Officer (Current Employee) –  St. Louis, MOMarch 15, 2015
This position is a fast paced, busy environment with constantly evolving procedures and processes. I've learned a great deal about security reporting processes, procedures, and language within this genre of employment. Management tends to be aloof and out of touch with the people who perform the routine, yet critical portion of maintaining security for the traveling public, and the airline customers which we serve. The majority of co-workers are highly skilled, professionals with integrity and a desire to always improve upon the daily processes required for this position. The hardest part of the job is aquiring clarification of changes in a timely manner.
There are some great people here from various backgrounds which includes law enforcement, military careers, business and training.
Pros
excellent benefits, good salary, great savings plan!
Cons
difficult to maintain a life work balance due to shift availability.
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Teamwork atmosphere and great people.
Payroll Specialist (Former Employee) –  Sterling, VAFebruary 8, 2016
Good company. Just hard to advance in different fields and the process is very long at times. Many employees are qualified for higher paying roles but don't apply due to the long process.
Pros
Upbeat environment, federal holidays, team work atmosphere
Cons
long hours, not alot of growth potential in certain fields
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Working for the US Government
OFFICE OF ENFORCEMENT AND REMOVAL OPERATIONS (Former Employee) –  New JerseyMay 24, 2016
The pay rate is not that bad but your retirement pension sucks. Do not get injured at work because they will reassign you and or terminate you. They do not take care of their employees and treat you as a number rather then as an individual person. I do not recommend this job to anyone.
Pros
You get to travel the world
Cons
Upper Management in HQ are so far out of the loop it's borderline criminal
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Great diversity and helping the community
Public Assistance Specialist (Current Employee) –  Washington, DCJuly 14, 2016
Help the communities that suffered hardships during a disaster, seeing what devastation mother nature can do and then going in and fixing what she destroyed puts a great feeling in everyone.
Pros
meet and greet county commissioners, dpw, tribal communities
Cons
No benefits as a reservists and away from home for a long period of time
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good place to work when you enjoy working with the public
Supervisor / C.J. Luka (Former Employee) –  Portland, OR 97218April 22, 2016
A typical day at work was very busy the time would go fast, I learned to deal with people on a professional basis to include irate and angry passengers. Management could be tough at times, co-workers were good to work with. the hardest part of the job is we were always shorthanded at peak times. Most enjoyable times were dealing with people and working with old teammates.
Pros
fairly stable income
Cons
no pay increases for years
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very fast paced
Security Screening Officer (Former Employee) –  Orlando, FLJuly 9, 2015
Working for Homeland Security was quite an experience. I enjoyed my time there and made wonderful friendships. The shifts were family friendly and the co-workers always worked as a true team.
Pros
Great benefits and advancement opportunities.
Cons
Management wan't on the same page with certain issues.
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If you are honest someone will lie to get you out
CBP Officer/Program Manager (Former Employee) –  Reston, VAJuly 27, 2015
A good career however the rulers push for favorites and criminals to excel. Dishonesty is rewarded. Friendships excel while harrd workers get pushed off or out.
Pros
Good salary and future
Cons
Do too good a job and someone will put your head on the chopping block.
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Dhs
Transportation Security Officer (TSO) (Current Employee) –  Newark, NJJuly 29, 2016
Overall the company is a great place to work for and a lot of room for many opportunities and advancement. You can get a lot of overtime plus bonuses at the end of the year for doing your job. Working at an airport you meet a lot of people from all over the world. As part of the federal government you also get great benefits.
Pros
flexible shifts, bonuses
Cons
none
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Very secure place to work
Locksmith (Former Employee) –  Anniston, ALJune 12, 2015
Started our day with a morning meeting. Afterwards pick up Work orders and put in Priority stacks. Go out and perform work orders and when finished you started on Preventative maintenance and if you had time left over you would offer your assistance in other fields. At the end of the day you came back to the shop and did your daily paperwork and turned it in.
Pros
Learned other fields of work. such as Plumbing, electrical, Hvac and general maintenance.
Cons
benefits werent great and every 5 years your contract came back up for bid.
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FEMA-Great place to work
Emergency Management Specialist (PA) (Current Employee) –  Baton Rouge, LAAugust 4, 2015
A lot of room for advancement, great training opportunities & working with knowledgable co-workers. Having the opportunity to travel and meet new people!!
Pros
Benefits, career advancement & good pay
Cons
None
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Good for what it's Worth
Transportation Security Officer (Current Employee) –  Newark, NJMarch 24, 2015
Working for DHS/TSA is best reserved for individuals that are looking for a starting point after college, or as a decent career instead of obtaining an undergraduate degree. The work is very important, and training definitely prepares you for the demands of the job. However, it can be difficult to find value working for one of the most disliked agencies. It takes a tough mentality to work as a Transportation Security Officer, and the job should not be taken lightly.

The hours are rough and consistent, and management can be a little difficult to reach. Most co-workers are fairly kind, but like in every job there are plenty of bad apples too. Hardest part? Knowing that you are responsible for countless lives every day, and that the only way to guarantee safety is to perform perfectly. Most enjoyable? When a passenger thanks you for what you do. Many simply tolerate you, but occasionally you get to see some appreciation. And that's what keeps me going.
Pros
Full Federal Benefits, Decent Pay
Cons
Consistent unforgiving hours, difficult to advance/"Climb the ladder"
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Working for FEMA
Data Entry Specialist (Former Employee) –  Biloxi, MSMarch 8, 2016
Playing my part in helping to rebuild the Gulf Coast after Hurricane Katrina was very rewarding. Instead of having coworkers, if was more like an extended family. As we right sized and people left it was like family leaving. Management was great, from my immediate supervisor to senior management.

In the almost 10 years there, I learned alot.
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Disorganized/ Lack of communication
Executive Assistant (Former Employee) –  Arlington, VAApril 6, 2016
Lack of communication, no training, no team spirit and disorganized. Zero support throughout the organization. typical day was to support Chief of Staff( COS),Deputy Chief of Staff (3 DCOS) by DE-cluttering their outlook calendars and give support in other areas when requested. In my short-time I learned how to use Concur Traveler Software.
Pros
none
Cons
Lack of communication, no training, no team spirit, disorganized
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Government security versus lack of innovative thinking
IMMIGRATION OFFICER (Former Employee) –  San JoseFebruary 8, 2015
USCIS rates as one of the lowest of all government agencies in annual surveys of best places to work in the US government, and with good reason. These low rankings are a direct reflection of the mission and job duties not being matching. The immigration system is broken. It is a pure numbers game with very little training given and no budget for future training. Advancement is dependent on longevity. Whoever is willing to stick it out in a dysfunctional system gets to then supervise the dysfunction. Prosecutorial discretion is code for look the other way and get the numbers. If you want to enjoy your public service career the surveys all say look elsewhere.
Pros
government benefits
Cons
lack of a competent managers
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Very fulfilling job; we support a great customer. But it's a service desk that turned into a call center.
Service Desk Analyst (Current Employee) –  ArizonaJuly 4, 2016
I love my job here, and would prefer to relocate to the DC area. Would like a similar job here in the area. I am not a federal employee. I am a federal contractor, working for Phacil, on a DHS contract.
Pros
Great Customer
Cons
Non stop calls
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Awesome
Sector Enforcement Specialist (Former Employee) –  El Paso, TXAugust 25, 2015
Great environment. Supportive management. A lot to learn. Great compensation and benefits. Shift work can be challenging.
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One of the best federal job and competitive
US Customs and Border Protection Officer (Former Employee) –  Los Angeles, CAJuly 21, 2016
Job description and job responsibilities, training, benefits and pride of what the agency does of its mission contribute vastly to enforcement of our laws and regulations enforcing trade, admissibility of persons entering the United States.
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Great people that want to serve their country!
Contracting Officer (Former Employee) –  Washington, DCAugust 6, 2016
FEMA has a great mission! Your job makes you feel that you are truly helping the American people! During a disaster, you will put in some long days but the end result is your reward! The people are hard working people that truly want to help!
Pros
Helping people
Cons
Long hours
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Human Resources Experience in FED work
Human Resources Specialist (Current Employee) –  Washington City, DCAugust 5, 2016
Open seating environment with a relaxed atmosphere, varied management style but friendly and stress free dynamic.Learning how to interact with different aspects of the agency and growing in a variety of ways through work with systems and policies.
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Overall rating

3.9
Based on 1,378 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
4.1
Job Security/Advancement
3.5
Management
3.3
Culture
3.6

Department of Homeland Security Reviews by Location